Business Details
About
Credit UnionATM
RBFCU offers all the banking services you would expect from a leading credit union, and we've also made it our mission to help improve our members' economic well-being and quality of life. Our commitment to personalized service makes RBFCU membership the smarter banking choice.
Details
- Drive-throughAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.7
56 reviews
5 stars
32
4 stars
5
3 stars
2
2 stars
2
1 star
15
- RRRowenaAug 8, 20251.0***** RBFCU SO-CALLED FRAUD DEPARTMENT *****HAS CONTINUOUSLY REFUSED TO INVESTIGATE NUMEROUS INTENTIONAL FRAUD CHARGES TAKEN OUT ON MY BANK ACCOUNT MONTHLY BY STRAIGHT TALK AS OF NOVEMBER 30, 2024 TO PRESENT INCLUDING T-MOBILE INTERNET/PHONE SERVICES EITHER I NEVER HAD OR NO LONGER IN SERVICE TO PRESENT... ***** PLEASE !!!!! DO YOUR BANKING ELSEWHERE !!!!! ...I DEFINITELY DO NOT WANT ANYONE TO GO THROUGH THIS HELLISH -NIGHTMARE BY THESE VERY UNPROFESSIONAL , LAZY RBFCU EMPLOYEES *****
- SMSue Ann McGoldrickMay 24, 20224.0My family and I have banked with RBFCU since 1994. We have our house loans, car loans, business loans, EVERYTHING with them because we've always received stellar, professional, and courteous service. I guess I had high expectations but I was very disappointed in the service I received when I went in to handle my recently deceased father's finances. This is my first time dealing with something this great and I felt that RBFCU provided no guidance or next steps to take as it pretains to this portion of the process. We started receiving checks to the estate and didn't know we needed to set up an estate account which is what initially caused the visit. Unbeknownst to me, this visit would start a chain of reactions taken by RBFCU that my mom nor I were prepped for that have caused a lot of stress and "backing into the answer" scenarios. Although we understand they have to take the correct legal steps, the tellar nor the supervisor provided us information, guidance or even a "head's up" as to what to expect. I'm sure deaths and this sort of thing happens everyday so I would think these scenarios come up a lot. We just felt like we've been left out in the cold after so many years of a positive relationship. However, their customer service number is great and the people are so helpful! REVIEW EDITED: RBFCU manager called and was very understanding and apologetic. They've gone over the top to take corrective actions and have provided the service we hoped for. Updating review to 4 stars.
- TGTak GoumezianeDec 18, 20211.0Can't even accommodate 8k in 100s even when scheduling and requesting it three days in advance. 🤦‍♂️
- GGgreg gonzalezOct 5, 20191.0Really bad customer service. I only wanted to make a cash deposit in the drive thru. I waited for 10 mins hearing how a teller was arguing with the customer next to me. When she got my cash & IDs instead of greeting me she said what do you want to do with this? I felt not welcomed nor appreciated nor valued.
Frequently Asked Questions About RBFCU - North Austin
How do I open my account with RBFCU?
You can complete your application online if you are 18 or older. Learn more and join today at rbfcu.org/membership.
Where can I find the closest RBFCU branch or ATM near me?
We have branch locations in Austin, Corpus Christi, Dallas and San Antonio. To find your nearest RBFCU branch or ATM, please visit rbfcu.org/locations.
What transactions require my ID?
You must present a photo ID when making cash or check deposits, withdrawals, loan or credit card payments, Mastercard cash advances, currency exchanges*, check cashing, requesting cash back on a deposit, requesting a cashier’s check or money order and receiving information about your account.
*RBFCU does not exchange foreign currency.
What are the regular business hours for RBFCU - North Austin?
RBFCU - North Austin is open Monday through Friday from 9:00 AM to 5:00 PM, and on Saturdays from 9:00 AM to 4:00 PM. The branch is closed on Sundays.
What are the drive-through hours at RBFCU - North Austin?
The drive-through is open Monday through Friday from 8:30 AM to 6:00 PM, and on Saturdays from 9:00 AM to 4:00 PM. It is closed on Sundays.
Is RBFCU - North Austin accessible for people with disabilities?
Yes, the branch features wheelchair accessible entrances and parking to accommodate members with disabilities.
What types of banking products does RBFCU - North Austin offer?
They offer checking and savings accounts, money market accounts, IRAs, several types of loans including auto, personal, student, home loans, and business accounts and credit cards.
What insurance services are available at RBFCU - North Austin?
RBFCU provides homeowners, auto, personal, commercial, and health care insurance plans.
How can I open an account with RBFCU?
You can open an account by completing an online application if you are 18 or older. Visit rbfcu.org/membership to learn more and join today.
Where can I find the nearest RBFCU branch or ATM?
RBFCU has branches and ATMs in Austin, Corpus Christi, Dallas, and San Antonio. For the closest locations, visit rbfcu.org/locations.
What nearby entertainment options can I visit after banking at RBFCU - North Austin?
You can enjoy nearby venues like Spinners sports bar, Gotham Room music venue, Krush Lounge bar, and COPA Party dance club for nightlife and entertainment.
What shopping and wellness places are near RBFCU - North Austin?
Nearby you can find Lonestar Wholesale Supply for gifts and supplies, SPA EXPO - Austin for spa and beauty services, and various lingerie and clothing stores such as Cindies.
Are there accommodations and other services near RBFCU - North Austin for visitors?
Yes, Sleep Inn & Suites Austin North - I-35 provides nearby hotel accommodations. Additionally, there are services such as public storage and pet boarding at Camp Bow Wow Austin.