Truist

2.2
44 reviews

About

Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
1401 N COLLINS ST, ARLINGTON, TX
76011, United States

Hours

Reviews

2.2
44 reviews
5 stars
13
4 stars
0
3 stars
0
2 stars
1
1 star
30
  • RR
    Robert Rodriguez
    Jun 9, 2025
    5.0
    I recently encountered an issue with both my personal and business banking accounts. Truist was in the process of terminating our relationship, which put my account and client transactions at serious risk. However, Asia Alcorn went above and beyond. Not only did she ensure my payment was processed, but she also took immediate action to safeguard incoming Zelle payments from my clients, ultimately preserving my account and the banking relationship with Truist. Remarkably, she did all of this while simultaneously training a new banker. I truly hope Truist recognizes the exceptional value Asia brings to their team. Her professionalism, dedication, and ability to manage complex situations under pressure reflect extremely well on the institution she represents.
  • GA
    GLORY AUTO
    Sep 9, 2024
    1.0
    I have been with this bank since 2019, it was great with the previous Manager, Helping all the customers and having a good relationship with them, but unfortunately, now with the newest manager, I can say it’s the worst, bad attitude and bad customer service, I don’t even have an account manager like before, and if you ask the manager for any help, she’s going talk to you and disgusting way which is I really hate it, definitely I’m not gonna stay with them
  • AF
    Alfred Ferrill
    Aug 29, 2022
    1.0
    What type of bank can't cash their own small cashier check because they "don't have enough money"? This one, this is a bank with no money👍
  • MH
    marguerite haynes
    Oct 28, 2019
    1.0
    Went into a branch today..and felt I was more of a number than a person...I just deposited money..and the medication I took today make me have to use the ladies room..when Citibank was there..sure..u are our customer..bank change..no..we don't have public restroom..i left..as a very upset customer into the public...certain situation require a better response...and should that be a decision then as a consumer I have a choice to bank where I'm a person not a number

Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.