Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.5
46 reviews
5 stars
15
4 stars
3
3 stars0
2 stars
1
1 star
27
- JMJenn M.Sep 17, 20251.0I recently visited Truist Bank to cash a check. Although I am not an account holder, I was advised by the issuer to go to Truist (formerly SunTrust) because that is the distributors bank. I presented all the necessary identification as I have in the past. This time, however, I was asked for my “tax ID number" from Fabian. I questioned why that terminology was being used, because if what was really required was my Social Security number, it would be clearer and more accurate to state that. “Tax ID” is a broad term that can refer to a Social Security Number (SSN), an Employer Identification Number (EIN), or an Individual Taxpayer Identification Number (ITIN)- business owners know this but others may not and intentionally or carelessly using the wrong term can mislead customers and even expose their sensitive personal data. Instead of acknowledging this distinction, the banker responded with sarcasm, as though I did not understand the difference between a tax ID and a Social Security number. Eventually, he gave a slight nod in agreement, but the initial attitude was dismissive and noticeably defensive. It was an awkward and unnecessary encounter. Clear communication and respectful customer service go a long way, and this could have been handled with professionalism and courtesy rather than sarcasm.
- BBBasimaJul 22, 20251.0I wanted to open a bank account at the Arlington branch I wish if there was a 0 star rating because 1 star is too much for this bank, I went there 3 times trying to open an account and every time I get rejected because there busy the worst bank and the worst customer service I’m glad I didn’t open an account with this bank…
- MMMyraji MeeksNov 23, 20221.0Horrible experience and I will not be coming back here
- DSDavid SturgeonNov 1, 20221.0The absolute worst bank that we have been forced to visit. Took over our mortgage and were completely not willing to help or assist. If we were not forced to deal with this bank we would definitely run away for any business with this bank. please beware, we will look for any and every option to remove our business from Truist bank.
- DDDavid DaughertyJan 5, 20184.0The advisors here are all very friendly and have been helpful from the start. This bank has served my purposes well.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the Truist branch's regular business hours?
The Truist branch is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Does the Truist branch have a drive-through service?
No, the Truist branch's drive-through is closed every day of the week.
What types of accounts can I open at Truist?
Truist offers checking and savings accounts. Checking accounts are suitable for daily transactions like purchases and deposits, while savings accounts help you save money for goals or emergencies.
How can I open a new account at Truist?
You can open an account online and wait for your debit card and checks by mail, visit a branch during business hours to get a temporary debit card immediately, or call 844-4TRUIST for phone assistance.
How do I activate my Truist debit card?
You can activate your debit card online to start making digital purchases and in-person payments.
What services does Truist provide?
Truist offers deposit transactions, loans, credit cards, mortgage services, investment and trust services, insurance, cash management, foreign currency exchange, and more.
How can I schedule an appointment at the Truist branch?
You can schedule an appointment online through the booking site: https://truistconsumerbank.my.site.com/s/?cid=local-seo-appointment.
What nearby fitness center can I visit before or after banking at Truist?
Orangetheory Fitness is located near Truist, perfect for a workout session before or after your visit to the bank.
Which nearby dining options are available near Truist?
Nearby dining options include Torchy's Tacos for Mexican food, Smallcakes Cupcakery and Creamery for sweet treats, and Piranha Killer Sushi for Japanese cuisine.
Are there entertainment options near Truist to enjoy after my banking visit?
Yes, you can enjoy entertainment at the Arlington Improv comedy club, Black Dog Retro Arcade, or Color Me Mine art studio, all located near Truist.