Truist

Reviews

• TT

  Telana

  Jan 21, 2025
  1.0
  If I could give zero stars, I absolutely would! This review specifically targets an employee named Kimberly. Upon entering the bank, I was surprised by the lack of a proper greeting, especially since my previous visits had been much more welcoming. It felt as though I was completely overlooked. While I understand that Kimberly was occupied with another customer at the time, her demeanor changed dramatically once I approached her. Instead of a courteous welcome, she brusquely asked, “What do you need?” I politely replied, “Hi! I’m here to cash this check,” and handed her my check along with my ID. After what felt like an eternity of flipping the check back and forth, she informed me that she needed to call and verify it. I was taken aback and asked why. She claimed it was because she felt uncomfortable cashing checks for unfamiliar customers. When I inquired whether this was standard protocol, she misleadingly stated that it was. During my earlier visits to this bank, I had never encountered such a situation. Furthermore, how can one expect to be familiar with every individual who enters a public bank? After verifying the check— which the issuer had confirmed just an hour before my arrival—she finally cashed it. However, her next comment was both unprofessional and rude: “Do you want an envelope or no?” Since when does a bank not provide an envelope for cash withdrawals or checks? This experience highlighted a severe lapse in customer service. The insinuation that I might be engaging in illegal activity simply because of my appearance is absolutely unacceptable. Discrimination is real & a trait that a dense close mind individual possesses. It is disheartening to see that someone in her position would harbor such biases. As a business owner, I have been considering opening a business bank account with Truist, but after this encounter, I have serious reservations. Kimberly, it’s important to recognize that not everyone of color is involved in illegal activities, and not all of us are struggling. The sooner you realize this, the better it will be for you and your interactions with customers in the future.
• TL

  Timmy Lou

  Jul 15, 2022
  2.0
  Great friendly customer service from this branch but the bank's policy just kills it all...THEY WILL FIND AN EXCUSE TO HOLD YOUR CHECK/S AS LONG AS POSSIBLE.
• PB

  Pooja Bhatt

  Apr 14, 2022
  1.0
  Worse service ever. No customer service at branch. Also, they never answers calls
• NA

  Nike Aina

  May 20, 2019
  1.0
  I cannot imagine a financial institution providing a worse experience than I have had at BB&T. I sense that this institution, or perhaps just this location is racist. On one occasion I took a check in and they told me it would have a 7 day hold, so I went and got a cashiers check instead. BB&T again told me that my CASHIER’S CHECK will have a 7 day hold for fear of fraud. They actually told me this. I guess I looked fraudulent to them. I asked the manager to contact the issuing bank to confirm its authenticity and provided the name of the employee who assisted me with the production of the cashier’s check. The BB&T manager claimed she would contact that bank, but never did. I guess she didn’t believe me. On another occasion, a teller told me he thought I had forged the check I was depositing. He later apologized after I formally complained. I have had more bad experiences here than I can describe in the context of a google review. Considering how I have seen them treat other customers, I can only conclude that I was different and therefore treated disrespectfully. No other explanation seems logical. I made a formal complaint but they were unresponsive. A district manager admitted that the treatment I received was wrong and said he would get back to me within 48 hours. He didn’t call back for weeks, until I again contacted the bank. If you are black, you may want to reconsider using this bank or this branch. #bbt #racistbank

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