RBFCU - Allen

Reviews

• JM

  Jeremy McCabe

  Oct 2, 2025
  5.0
  Perhaps a 5 star for today
• CO

  Courtney Owens

  Aug 21, 2025
  1.0
  This use to be my go to place to bank , but now that the staff is different I am noticing that there is a Caucasian young lady first or second window inside and Everytime I come in and just to get cash she always tries to hold my money until I sign a paper or fill out a form even when I express that I don't have time and it's not a process that has anything to do with me getting cash out. I think the employees there now overstep their boundaries on one occasion I had to just walk away from the window because I kept saying I have to go and they didn't want to hand me my ID. So I started to leave without it. I hate going into the bank now she is like a pushy car salesman and it's unprofessional. Now that the garland location is open I will probably not be back to this one. When we come into the bank to get money give me my money finish my transaction because you holding my money trying to manipulate me into signing papers is ridiculous. And statng all these federal laws as a means to persuade you to do something it's the worst experience now I won't be back to this location. The way people don't even come into banks anymore you would think customer service would be at an all time high.
• JW

  Juley Welch

  May 28, 2021
  1.0
  A couple of weeks ago, my husband and I went into RBFCU to convert a matured CD into checking and savings accounts. A teller, Christina, helped with this. She was businesslike and seemed capable. When we received our checks, they had the wrong city/town on them. I went in to get this resolved and Christina again waited on me. Again, no smile, no hello/welcome, no anything but strictly business. She never even offered a verbal apology for the inconvenience. We received our new checks a few days later. This time only my husband's name was listed on the checks. My name was gone. I know that they use another company to print their checks, so they are not directly responsible, but I went back into the credit union to get this resolved. This time Cynthia handled the matter, although Christina was there and seemed to be guiding her through some of this. Neither lady greeted me, smiled, or in any way acknowledged me as a customer. Cynthia did enter information into the computer then handed me back the checks. Again, absolutely no comment, apologies, nothing!! I have accounts in other corporately owned banks but wanted to support our local credit union. In the past, the credit unions we had were absolutely the BEST!! They were personable, very friendly and made you feel valued. I expected MUCH better than what I received on my last two visits!! I then read the reviews for this branch and just 3 weeks ago, Christina was cited for rude behavior. The powers to be responded that the matter would be worked on by the team. There appears to be a disconnect here, which is why I am sending a letter to their headquarters. As I was working on this, my husband noted that he had an account with this credit union back in the 1950s. At that time, if someone ran into a problem with this organization, the base commander would be notified and appropriate action taken. While I doubt that this would still be the case, I am taking this action because I want to see the credit union be a successful organization, but judging from most of the reviews, it has absolutely terrible customer service. Customer service is an easy fix. The manager of the branch, whose name is not listed anywhere that I could find, should insist that all tellers and staff follow certain protocols. Rule number one is to be welcoming, friendly and customer oriented. If there is a problem, a simple apology and assurances that the matter will be rectified should be standard procedures. A smile, kind words and some warmth, will go a very long way to helping the customer feel appreciated and valued. My husband wants to pull the account but I want to try to affect change because this kind of change really is easy, but direction has to come from management. I hope this will happen.
• SW

  stephanie ward

  Oct 1, 2020
  1.0
  I had an account at this bank the customer service was horrible. I went to get something notarized and I was treated like a criminal. I close my account I suggest you do the same
• DW

  Dave Wixon

  Apr 2, 2018
  3.0
  Good rates on your auto loan, but you're paying in terms of diminished customer service. I've had to jump through many hoops to get financing for a vehicle, and you can't talk to anyone in person. You go to the branch -- the brick and mortar building -- and they put you on a video call with a rep, with hold times and all of that. You give them a call, and their automated system is a huge pain. It's up to you, whether paying 1 or 2% less on a loan is worth the sacrifice. If I hadn't already gotten a loan, I would probably just go through my bank.

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