Business Details
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Welcome to First Horizon Bank - located in Smyrna. Since 1864, we’ve been a bank you can count on. Our financial foundation is so steady you can build a house on it. Mortgage loan included. Our commitment to you has won some pretty big awards. Like Forbes World’s Best Banks. Stop by today and tap into local decision-makers who actually get where you’re coming from. And a go-to banker who is always just a call away.
Details
- Requires appointmentNot available
- Drive-throughAvailable
- Onsite servicesAvailable
- Free parking lotAvailable
Location
First Horizon Bank - Smyrna, TN - Sam Ridley Pkwy W
471 Sam Ridley Parkway West, Smyrna, TN
37167, United States
Hours
Reviews
3.0
32 reviews
5 stars
15
4 stars
1
3 stars0
2 stars
2
1 star
14
- MMMaria ManuelOct 30, 20251.0I’ve never been treated so poorly by a bank in my life. I waited approximately 20 minutes in the drive-through before I was greeted and then told I needed to come in, so I decided to go inside even after already WAITING — only to be met with complete disrespect from the “acting” branch manager, Mike. He was rude, dismissive, and downright unprofessional. When I asked for help, he actually told me he wasn’t talking to anyone in the bank other than another employee because that was “far more important” than me. WOW. There were zero customers inside mind you, and there was still a car in drive through waiting to be helped. The level of disregard for customers was shocking. This is absolutely unacceptable behavior for someone in a management position. If this is how this branch treats its customers, I’ll be taking my business elsewhere — and I’d advise others to do the same.
- DADave AndersonSep 6, 20255.0Great service
- RSRasha ShakerJan 7, 20231.0Normally, I have a good experience with this branch, but today left me in a very irritable mood since. I had to get to get one of my debit cards replaced because the chip wasn't working anymore. For context, I have two debit cards connected to two different accounts. When I requested a new card, Abby took the old card and printed me a new card. Now, I had to do this another time previously and never had an issue. After I left the bank, I had to stop at the jewelry store and make a payment. Seeing as I had no issues, I thought all was well. Then I stopped for lunch. When I used my primary card, it kept declining. After having to leave, I checked my app and saw that not only was I charged $50 from my primary account from my stop at the jeweler, but I come to find out that she deactivated my primary card and activated the new card to the wrong account...So, with 30 mins until the branch closes I raced to the bank. When I get there and explain my situation to Abby, the teller who helped me not even an hour ago, she starts to argue with me that she did exactly as I said and gave me a new card. I had to explain it to her several times that she deactivated the wrong card and activated the new card to the wrong checking account. "...I don't know how that happened," she said. I do. She wasn't paying attention to check to see which account that debit card was assigned to. So, after going back and forth, she asks if I wanted to transfer the $50 from the secondary account to my primary account to bring me back to my original balance...Only then did I look to see that once again, she mixed up my accounts so now I have $100 out of my primary checking account...AGAIN she didn't check to see which account she was working with. At this point, I'm doing all I can to keep myself calm cuz at that point I was blown away by the incompetence of this teller who clearly wasn't paying attention to what she was doing. Finally, she prints off the new debit cards and I made her double-check to make sure that the cards were assigned to the right accounts. Everything is fine now, but after this experience I'm very concerned about if this experience would happen again not just to me, but to another customer. To carelessly transfer the wrong funds out of a checking account or accidentally deactivate the wrong debit card is bad. I hope that someone can train Abby or any teller to make sure they're looking carefully at which accounts they're handling when someone makes a request like this in the future. Unbelievable.
- CSChuck SiroisJul 18, 20201.0They arent handling the covid situation like bank of America is... Much nicer lobby experience across the street. Lines of people in drive through...45 minutes at least. BOA lobby was fast nice and clean... No yelling about a mask
- LTLa TavolaDec 15, 20175.0Absolute best customer service around!!! Friendly,knowledgeable and always going the extra mile to make sure the customer is satisfied.You can tell that they DO care about their customers,unlike others were you are just a number! I have been a customer for over 6 years and always happy ,definitely recommend to everyone !
Frequently Asked Questions About First Horizon Bank - Smyrna, TN - Sam Ridley Pkwy W
What do I need to open a personal checking account?
$50 minimum opening deposit
Social Security number
Date of birth
Personal identification such as a driver’s license, passport, state or government-issued ID
Can I open a personal checking account online?
Yes. Alternatively, you can visit one of our banking centers to apply in person.
Is there a limit on the number of transactions I can make with a personal checking account?
No, there is no limit on the number of transactions.
What are the first steps in the home buying process?
The first steps include assessing your financial situation, getting pre-qualified for a mortgage, and determining your budget. It's also important to start researching neighborhoods and listing your home preferences. First Horizon's mortgage specialists can guide you through these initial steps.
How long does it take to buy a home?
The home buying process typically takes between 30 to 60 days from making an offer to closing. This timeline can vary based on factors such as market conditions, the efficiency of your lender, and the specifics of the transaction.
What is mortgage prequalification and why is it important?
Mortgage prequalification involves a lender reviewing your financial information to determine your loan eligibility and providing a prequalified letter. This letter strengthens your offer on a home by showing sellers you are a serious and qualified buyer.
What types of mortgage loans are available through First Horizon?
First Horizon offers a variety of mortgage loans, including fixed-rate mortgages, adjustable-rate mortgages (ARMs), FHA loans, VA loans, and jumbo loans. Each type has different benefits to suit diverse financial needs.
Can First Horizon help with financing for first-time homebuyers?
Yes, First Horizon offers several programs designed to assist first-time homebuyers, including FHA loans and other options with lower down payment requirements. Our mortgage specialists can help you explore these programs and find the best fit for your needs.
How do I know if mortgage loan refinancing is right for me?
Refinancing may be beneficial if current interest rates are lower than your existing rate, if you want to switch from an adjustable-rate mortgage to a fixed-rate mortgage, or if you need to tap into your home’s equity. Our mortgage specialists can help you evaluate your situation.
What types of small business loans do you offer?
There are many different types of small business loans available, including small business term loans, lines of credit and real estate loans. Talk to a banker today to review your options.
What are the qualifications for a small business loan?
The loan requirements for a small business loan will vary, depending on the loan type and other factors. Here are some things to consider when applying:
Business Plan: Craft a thorough business plan outlining your goals, market analysis, financial projections, and how the loan will be utilized. A well-prepared plan demonstrates your business's viability.
Loan Purpose: Clearly articulate the purpose of the loan and how it will benefit your business. Whether it's for expansion, equipment purchase, working capital or other needs, provide specific details to support your application.
Collateral: Some loans require collateral. If your loan requires collateral, be prepared to offer assets such as real estate, equipment or inventory.
Credit History: Your personal and business credit scores play a significant role. Aim for good scores to enhance your eligibility.
Cash Flow: Lenders assess your business's cash flow to determine your ability to repay the loan. Positive cash flow and consistent revenue are essential indicators of financial stability.
Industry Experience: Your industry expertise and a track record of success can help strengthen your application.
Debt-to-Income Ratio: Lenders evaluate your debt-to-income ratio to gauge your ability to manage additional debt payments. Maintaining a healthy ratio improves your chances of loan approval.
Legal Compliance: Ensure your business complies with all legal and regulatory requirements, including licenses, permits and registrations.
Relationship with Lender: Building a positive relationship with your lender can be advantageous. Regular communication and responsible financial management can help expedite the process.
How long does it take to get a small business loan?
As soon as you recognize the need for funds and can gather the necessary documentation, contact your banker to get the process started. The length of the loan application process is dependent on the complexity of the loan.
What are the drive-through hours for First Horizon Bank at Sam Ridley Parkway West?
The drive-through is open Monday to Thursday from 8:30 AM to 4:00 PM, Friday from 8:30 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and closed on Sunday.
What do I need to open a personal checking account at First Horizon Bank?
You need a $50 minimum opening deposit, your Social Security number, date of birth, and a valid personal ID such as a driver's license or passport.
Can I open a personal checking account online with First Horizon Bank?
Yes, you can open a personal checking account online or visit one of the banking centers to apply in person.
What types of mortgage loans does First Horizon Bank offer?
First Horizon offers various mortgage loans including fixed-rate, adjustable-rate, FHA, VA, and jumbo loans to meet different financial needs.
Does First Horizon Bank assist first-time homebuyers?
Yes, they offer programs designed to help first-time homebuyers, such as FHA loans and options with lower down payment requirements, with guidance from mortgage specialists.
What small business loans are available at First Horizon Bank?
They offer small business term loans, lines of credit, real estate loans, and more. You can talk to a banker to review options suitable for your business.
Where can I find First Horizon Bank in Smyrna, TN?
The bank is located at 471 Sam Ridley Parkway West, Smyrna, TN 37167.
Are there other banks near First Horizon Bank on Sam Ridley Parkway West?
Yes, nearby banks include First Tennessee Bank, Synovus Bank, Bank of Nashville Smyrna, and Pinnacle Financial Partners, offering additional options for banking services in the area.
What nearby food options are available around First Horizon Bank at Sam Ridley Parkway West?
Nearby eateries include Tropical Smoothie Cafe, Snappy Tomato Pizza Co, Jersey Mike's Subs, Helen's Hot Chicken, Chick-fil-A, and Hyde Lounge Smyrna for a variety of dining choices before or after your visit.
Are there convenient services near First Horizon Bank that customers might use?
Yes, customers can access services like The UPS Store 6259 for shipping and printing, Shred Nations for shredding services, and Batteries Plus Bulbs for electronics repair, making errands efficient.