First Horizon Bank - Smyrna, TN - Sam Ridley Pkwy W

3.0
32 reviews
First Horizon Bank

About

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Welcome to First Horizon Bank - located in Smyrna. Since 1864, we’ve been a bank you can count on. Our financial foundation is so steady you can build a house on it. Mortgage loan included. Our commitment to you has won some pretty big awards. Like Forbes World’s Best Banks. Stop by today and tap into local decision-makers who actually get where you’re coming from. And a go-to banker who is always just a call away.

Details

  • Requires appointmentNot available
  • Drive-throughAvailable
  • Onsite servicesAvailable
  • Free parking lotAvailable

Location

First Horizon Bank - Smyrna, TN - Sam Ridley Pkwy W
471 Sam Ridley Parkway West, Smyrna, TN
37167, United States

Hours

Reviews

3.0
32 reviews
5 stars
15
4 stars
1
3 stars
0
2 stars
2
1 star
14
  • MM
    Maria Manuel
    Oct 30, 2025
    1.0
    I’ve never been treated so poorly by a bank in my life. I waited approximately 20 minutes in the drive-through before I was greeted and then told I needed to come in, so I decided to go inside even after already WAITING — only to be met with complete disrespect from the “acting” branch manager, Mike. He was rude, dismissive, and downright unprofessional. When I asked for help, he actually told me he wasn’t talking to anyone in the bank other than another employee because that was “far more important” than me. WOW. There were zero customers inside mind you, and there was still a car in drive through waiting to be helped. The level of disregard for customers was shocking. This is absolutely unacceptable behavior for someone in a management position. If this is how this branch treats its customers, I’ll be taking my business elsewhere — and I’d advise others to do the same.
  • DA
    Dave Anderson
    Sep 6, 2025
    5.0
    Great service
  • JH
    Jasmine Hill
    Dec 6, 2020
    1.0
    Came Saturday 12/5 through drive through & the teller Angie put my deposit into someone else’s account. Didn’t realize until they were closed. So now Monday I will have to be late work to get this handled! Now I will be missing pay on work!! I had bills to pay, things to buy!! So Inconvenient!!! How does My money get deposited into someone else’s account! Not Acceptable!!! I will be getting in contact w corporate!
  • ZH
    Zackeria Haddaway
    Jul 9, 2020
    1.0
    Terrible experiences at this location. Phones are always looping after hour message even well into the day. Never got the new account benefits when I opened an account, staff is nice just bad luck guess...

Frequently Asked Questions About First Horizon Bank - Smyrna, TN - Sam Ridley Pkwy W

What do I need to open a personal checking account?

$50 minimum opening deposit Social Security number Date of birth Personal identification such as a driver’s license, passport, state or government-issued ID

Can I open a personal checking account online?

Yes. Alternatively, you can visit one of our banking centers to apply in person.