FirstBank

Reviews

• RB

  Randal Burt

  Aug 27, 2025
  5.0
  I've recently move near the oldtown area of Paris Tennessee. I opened a checking account here. All the women working here are very helpful & have helped me despite my lack of banking knowledge. Donna & Cathy especially always smile & help me.
• JE

  James Eichel

  Nov 21, 2018
  1.0
  Been a loyal customer to this bank since 2013. Several accounts, multiple bank loans, and always a pretty decent chunk of money left with them. Well I officially have taken every penny out. The customer service is terrible, takes forever to get something done, and just seems like there’s “always something” going wrong. My last straw came the other day when I had an issue. I went to the Vice President, Andrea Lamb, for help and she decided to be rude instead of trying to help the situation. I frankly want no part of anybody that treats customers the way she did. I hope this fixes itself because it’s pretty disappointing.
• AD

  Aundrea Diggs

  Sep 29, 2018
  2.0
  Started off as a good bank, felt like a bank I could trust, but I kept asking them about my card and check book that I paid for was told 3 to 5 business days, well its been 11 days and they sent it to my old address that I haven't lived in forever even after signing papers for the new address I gave them! They make me feel uncomfortable and when I call to talk to them it's like they don't know anything at all nor even trying to help me gain an understanding! I wish I would've never chosen this bank! I'm going to BB&T today tired of the uncomfortable feeling and given the run around about my bank card and checkbook I paid money for! I thought local banks would be a great idea, but after this situation I'll pass and move my money and information to somewhere else! Will recommend no one who is in college to go here!
• ST

  Sammie Thomason

  Mar 2, 2018
  5.0
  I love this bank I stared a collage fund for my young Daughter an IRA they help to understand how every worked, what was best for are income the taxes that go with it,it really is a great program they are so knowledgeable
• GC

  Gene Cochrane

  Nov 24, 2017
  5.0
  They are amazing Tellers at the Bank.. they are truly team work... I love working with them... Tue Wed and Thur there time they start can’t remember but stop until 3pm... where you drop coins where they can do coin machine... they have done outstanding job with me last two years now.... When I dropped them off to them they not sure when they can do it.. I always tell them when ever you have chance... I will do anything for them and not stress them out... They are my favorite Tellers and love to let them know that they can finished anytime... I thank you all three of you and appreciate more you ever know... even my son help me made more fun.. smiling...

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