Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.1
28 reviews
5 stars
7
4 stars
1
3 stars0
2 stars0
1 star
20
- RDRich DufresneJun 23, 20231.0Our boat loan was transferred to Truist when they merged with SunTrust. It's been a less than acceptable experience. We've had to rely on Truist to endorse insurance claim checks and the process has been beyond frustrating. It is impossible to talk to anyone at Truist that has the ability to give information, make decisions, or answer questions. Those individuals that might be able to help hide behind multiple layers of dysfunctional offshore call centers. The call centers are useless, rude, and a barrier to getting any help.
- JAJackie AllenJul 22, 20221.0I’ve literally been waiting in the drive thru for 45 minutes and counting. Something needs to change with little kids in the back seat the wait was the worst
- CACambria AscendingJun 6, 20221.0The staff is always stand-offish and not the nicest. I always get the feeling like none of them want to be there. Had to wait in the divethu for almost an hour and was late for work. I arrived as soon as the bank opened too. The staff is the rudest most obnoxious people I’ve ever encountered.
- ALAdam LundtMay 26, 20201.0You guys used to be #1 worst bank of all time, but since US Bank screwed me over worst, you guys get to be #2 second worst bank of US history. I used to make over the phone payments for my car note, with a representative from Suntrust and they would tell me my payment went through and said that I had a confrmation number of my payment in the past post 2015, just to find out that it didn't, and Suntrust hired several times a company, to repo my car. I ended up making $1000 paymemts through Western Union, to save my car. Thanks a lot guys you set me back into disaster so many times of finacial harship. #SuntrustHallofShame.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist in Donelson?
The drive-through is open Monday through Thursday from 9:00 AM to 4:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
What are the general branch hours of Truist in Donelson?
The branch operates Monday through Thursday from 9:00 AM to 4:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. The branch is closed on Sundays.
How can I open a new account at Truist?
You can open a new account online, by phone, or in a Truist branch. Online applications may require waiting for your debit card and checks by mail, while visiting a branch allows you to receive a temporary debit card immediately. Phone support is available Monday to Friday, 8 AM to 8 PM, and Saturday, 8 AM to 5 PM at 844-487-8487.
How do I activate my Truist debit card?
You can activate your debit card online to start making digital purchases and in-person payments with funds from your checking account.
What types of accounts does Truist offer?
Truist offers checking accounts for everyday transactions and savings accounts to help you save toward goals or emergencies.
What services are available at the Truist branch in Donelson?
Services include deposit transactions, direct retail loans, credit cards, business loans, mortgage loans, insurance services, investment services, treasury services, trust services by appointment, international and retail wire transfers, leasing services by appointment, cash management by appointment, and foreign currency exchange.
What should I know about Truist's location in relation to nearby dining options?
Truist is located near several dining spots such as Chuy's Mexican restaurant, Caliber Coffee Co., Camburgers, Baskin-Robbins, Fat Mo's burger restaurant, The Cupcake Collection, and Pizza Hut, offering diverse food and beverage options before or after your bank visit.
Are there any convenient nearby locations for sending packages near Truist?
Yes, the UPS Access Point location near Truist serves as a courier and delivery service, making it convenient to send or receive packages in the area.
What other nearby services can I find near Truist in Donelson?
Nearby services include Donelson Liquors for wine and spirits, Discount Tobacco Shoppe for tobacco products, multiple laundromats like Jumbo 24 Hour Coin Laundry and Loads of Clothes Laundromat, various automotive repair shops such as Take 5 Oil Change, and CVS Pharmacy for health and retail needs.
What languages are supported at the Truist branch in Donelson?
The branch supports English and Spanish to assist a diverse customer base.