Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.7
29 reviews
5 stars
11
4 stars
1
3 stars
1
2 stars
1
1 star
15
- LKLaurence KiddJan 3, 20265.0Excellent service. Great people
- EBErica BergstromSep 17, 20251.0I have been with Truist for 25 plus years. I have never had worse service. I banked in Smyrna and never had one issue. This office is a joke. They don't even know how to do a loan much less want to do the work. They can't even answer a phone call or respond to you by any other means than snail mail - so that way they don't have to do anything.
- VLValerie LevengerApr 25, 20251.0Horrible customer service and the branch manager is incompetent and worthless. They never answer their phone so don’t bother calling. Be prepared to wait a minimum 30 minutes for any simple transaction and at least 1 1/2 hours if you need a banker, who is disorganized and doesn’t seem competent at their job. I also witnessed the banker being rude to a disabled customer the last time I was there. Opened my first account with Suntrust in 1993 but I’m closing my accounts. Going somewhere that doesn’t give off the pretentious idea that we should feel special that they allow us to bank with them.
- BDBill DuncanJul 19, 20215.0Nothing but great service at this bank. Always courteous and helpful.
- YUYasar UgurluJul 24, 20191.0This bank is rediculus,they do everything for charging fee. I close my account and and three weeks later they open back bc a payment show up, they didnt declined they charge $36.00 for stop payment.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist in Nashville?
The drive-through is open Monday through Thursday from 9:00 AM to 4:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
How can I open a new account at Truist?
You can open a new account online, by phone, or by visiting a branch. Note that CDs can only be opened at a branch. Opening online takes a few days for debit cards and checks to arrive, but visiting a branch allows you to receive a temporary debit card immediately.
How do I activate my debit card from Truist?
You can activate your debit card online to start making digital purchases and in-person payments using funds from your checking account.
What banking products and services does Truist offer?
Truist offers products such as checking accounts, commercial services, credit cards, loans, mortgages, online and mobile banking, personal savings, small business banking, and wealth management. Services include deposit transactions, loans, credit cards, investment services, trust services, insurance, foreign currency exchange, and more.
Are there options to open an account or schedule an appointment online at Truist?
Yes, you can open a checking account online via their website, and also schedule appointments through their reservation site for services that require appointments.
Does Truist provide services in languages other than English?
Yes, Truist services are available in both English and Spanish.
Which nearby coffee shops can I visit before or after banking at Truist?
Starbucks is a nearby coffee shop where you can grab a coffee or smoothie before or after your visit to Truist in Nashville.
Are there dining options near Truist in Nashville?
Yes, nearby dining options include KFC for fast food chicken meals, Antonio's Italian Restaurant for Italian cuisine, Casa Calixto Nashville for Mexican food, and Domino's Pizza for pizza and wings deliveries.
What nearby healthcare and wellness services are close to Truist?
Close to Truist, you can find MyEyeDr. for optometry, Revive Massage and The Work Massage for massage therapy, Bellevue Tanning & Wellness for tanning and spa, and Music City Weight Loss for nutrition and weight loss services.
Is there an ATM or other financial service near Truist's Nashville location?
Yes, there is a Truist ATM close by, making it convenient for customers to withdraw cash or perform other ATM transactions in addition to branch services.