Renasant Bank

4.4
17 reviews

About

Bank
Renasant Corporation is the parent of Renasant Bank, a 121-year-old financial services institution. Renasant has assets of approximately $26.0 billion and operates more than 280 banking, lending, mortgage, and wealth management offices throughout the Southeast as well as factoring and asset-based lending on a nationwide basis.

Location

Renasant Bank
1820 West End Ave, Nashville, TN
37203, United States

Hours

Reviews

4.4
17 reviews
5 stars
14
4 stars
0
3 stars
1
2 stars
0
1 star
2
  • WH
    Will Hester
    Dec 26, 2025
    1.0
    Renasant Bank is extremely careless with personal information and does not care about accuracy of their customer data. Someone unknown to me has opened a Renasant Bank account using my email address, and I have been trying since September to get them to take my email off the account. Customer service reps have behaved rudely toward me, even to the point of hanging up on me. I don’t know why they can’t get something so basic as a customer email address correct, and I really don’t understand why they can’t take a polite phone call from me offering to help them get it correct. But they don’t and they can’t. Take your business elsewhere.
  • AC
    Alyssa Cuzzo
    Feb 11, 2024
    5.0
    I don't know much, but I do know that three of the most helpful people I've ever worked with at a financial institution work here - Matthew in particular, CJ, and Cory were awesome, accommodating, and kind. Thank you for your help!
  • SH
    sandra Hill
    Aug 8, 2017
    5.0
    Great team!
  • TF
    Tara Frechea
    Mar 12, 2016
    1.0
    I have had so many problems with this Bank!!! I don't even know where to start with the list. They are not open on Saturdays at all, you cannot do anything over the phone or internet, they keep putting a security lock on my account so I cannot check my balance over the phone or Internet. I can't even get the app to work right. so what good is an account if you can't even check your balance? I got you bounced check because I could not check my balance when I was out and about shopping. They would only refund one of them. I think they should have refunded both of them. They never answer the phone and they need to upgrade their customer service big time. My husband said they need to get some before they can upgrade it. I am going to start looking for a new bank on Monday. One more thing... I I didn't even want to give them one star but had to in order to leave a review.

Frequently Asked Questions About Renasant Bank

What are the regular operating hours for Renasant Bank at 1820 West End Ave, Nashville?

Renasant Bank is open Monday through Thursday from 9:00 AM to 4:30 PM and on Friday from 9:00 AM to 5:00 PM. The bank is closed on weekends.

When is the drive-through service available at Renasant Bank's Nashville Main branch?

The drive-through is open Monday through Thursday from 8:30 AM to 4:30 PM and on Friday from 8:30 AM to 5:00 PM. It is closed on Saturdays and Sundays.