Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.1
27 reviews
5 stars
13
4 stars
2
3 stars0
2 stars0
1 star
12
- ATAmanda TaylorDec 5, 20251.0This bank has been nothing but a mess since merging with BBT. I've had so many issues over the years (i.e. overdraft fees for things that hadn't even processed yet when I had literally already moved money to cover it, harassing me about credit cards in the drive through, etc.), but what they did to my husband recently is on a new level. My husband's bank does not have a local branch and we were given some cash that we needed to pay a bill electronically. He obviously had no way to deposit it into his account and I work the exact hours that this bank is open, so I had no way to do it either. He decided to go see if he could just deposit it into my account for me and they told him no because it looked like money laundering or whatever. He was advised IN PERSON by one of the employees here to just open an account here, deposit the cash into his new account, and Zelle it to me. He was told to do this and that it would be fine by an EMPLOYEE IN PERSON. So he gets the account set up, deposits the cash, the employee walks him through setting up Zelle and sending me the money, and he even left some money in the account to keep it open and set up direct deposit with his 2nd job because he fully intended to keep and use this account since he doesn't have a local bank. Everything was good to go. A week later, he receives a cute little letter from Truist telling him that they were closing his account due to "suspicious activity" and that they would be sending him a check for his remaining money that would take weeks to arrive. The letter stated that he would have 15 days to contact the fraud department and appeal before the account closed, but the account was ALREADY CLOSED only 6 days after opening it. He did contact the fraud department and they told him that 1) His credit score was too low to bank there (no one said that this would be a problem while he was there opening the account IN PERSON, and since when are you not allowed to have a bank account for having a score that's in the 600s??) and 2) Because of his "low" credit score, his account activity (that he was advised to do, mind you) looked like money laundering. Just wow. So if your score is under 700, this bank clearly doesn't want you and anything you do is obviously money laundering. We are about to go open an account at a new bank and once I have my payroll and everything all moved over, I will finally be closing my accounts. I've banked here since I was 18 (so for 11 years) and I'm done.
- KSKelly SandersJul 21, 20255.0I love this location, April does such a great job taking care of any of our needs. I drive out my way to go to branch because of the service.
- JLJonny LockeNov 15, 20245.0I have been to this branch twice and both have been great experiences! April and Kevin have both gone above and beyond to answer any questions I have and take care of anything I need to do!
- WWWilliam WallaceMay 18, 20201.0Take your time........... No one is busy or anything.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the Truist branch's regular operating hours?
The Truist branch is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and is closed on Sundays.
When is the Truist drive-through service available?
The drive-through at Truist operates Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and is closed on Sundays.
What types of accounts and services does Truist offer?
Truist offers a variety of products including checking accounts, savings accounts, commercial and small business banking, credit cards, loans, mortgages, online and mobile banking, personal savings, and wealth management services.
How can I open a new account at Truist?
You can open a Truist account online, by visiting a branch during business hours, or by phone at 844-4TRUIST. Note that Certificates of Deposit (CDs) must be opened at a branch.
How do I activate my Truist debit card?
You can activate your Truist debit card online, allowing you to make digital purchases and in-person payments directly from your checking account.
Does Truist offer services in languages other than English?
Yes, Truist provides services in both English and Spanish to accommodate a wider range of customers.
Which nearby dental services are available close to the Truist branch in Murfreesboro?
Nearby dental services include Roy Thompson, DDS, Starbody Dental, Ricafort Dental Group, Pediatric Dentistry of Middle Tennessee, and Stephen E. Simpson DDS, providing options for general, cosmetic, and pediatric dental care.
Are there dining options near the Truist branch where customers can eat after their visit?
Yes, customers can visit Oscar's Taco Shop or KFC, both nearby, for Mexican and fast food options respectively, making it convenient to grab a meal before or after banking.
What nearby services can help with eye care around the Truist Murfreesboro location?
Near Truist, you will find eye care providers such as McCabe Vision Center, Matthew Miller OD, John Hayley OD, Simon Robert OD FAAO, and ophthalmologists like Craig F. McCabe MD and Graig MD McCabe Ph.D. FACS for comprehensive vision and eye health services.
Can I make appointments to meet with Truist financial consultants or banking specialists?
Yes, you can schedule appointments with Truist through their appointment reservation system available online. They also offer services by appointment for trust, leasing, and cash management services.