Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.5
14 reviews
5 stars
4
4 stars
1
3 stars0
2 stars
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1 star
7
- JWJason Ward WilliamsSep 15, 20255.0Woke up this morning at 3am to find a missed call and text from the Fraud Dept. Got to spend 9 minutes with those cats about a charge on my card that I needed to dispute. I was told my current card would be canceled and a new card would be sent to me in the mail. I was also told to go to any branch office to get a temporary card. Around 3pm I came into this branch office to get my temp card only to find out nothing had been done for me by the Fraud Dept. Luckily for me the teller, Mary was there to assist me with everything I needed. Another teller by the name of Dee was also there to help and lend support. I’m highly disappointed with the Fraud Dept and their lack of following through, but I’m grateful for Mary and Dee who knew exactly what to do and helped me get it done. Their knowledge and professionalism is top tier and if I need another trip to a branch office I’ll make sure it’s at this one. Thanks ladies!
- LMLynda McNaronNov 20, 20242.01st car in drive thru at 2:15. Took 9 min for a clerk (long blonde hair) to come to window and wait on me. She was waiting on a customer at the counter initially - then chit-chatting - after transaction 2 more minutes. Meanwhile a brunette finally emerged , did something in a side room. Went back out to lobby, came back to make a copy or scan something. Finally the blonde teller came to drive thru - no apology for long wait, was rude and snippy, went back out to counter to take care of my deposit (slowly) - returned and gave a Happy Thanksgiving and stomped off. I usually do business in Lebanon where they are all pleasant people. This is my 3rd visit to this Mt Juliet location. Note to self - won't be back.
- ARAnthony's On-Site Mower RepairSep 27, 20205.0Fast
- DSDallas SmithJun 14, 20174.0Long time SunTrust customer. Never very busy here. Drive up windows and ATM too
- DJDerrick JonesJul 27, 20151.0Past few times I have come to this branch the staff have been rude! Not what I'd expect from a southern bank.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are Truist's regular business hours?
Truist is open Monday through Thursday from 9:00 AM to 4:00 PM, and on Friday from 9:00 AM to 6:00 PM. The branch is closed on Saturdays and Sundays.
Does Truist offer drive-through banking services and what are its hours?
Yes, Truist offers drive-through banking Monday to Thursday from 9:00 AM to 4:00 PM and on Fridays from 9:00 AM to 6:00 PM. Drive-through service is closed on weekends.
How can I open a new account at Truist?
You can open an account online, by visiting a branch during business hours, or by phone. Note that CDs can only be opened at a branch.
How do I activate my Truist debit card?
Activate your debit card online to start making digital purchases and in-person payments from your checking account.
What types of accounts does Truist offer?
Truist offers checking accounts for everyday transactions and savings accounts designed for saving toward goals or emergency funds.
What languages are supported at this Truist branch?
Services at this Truist location are available in English and Spanish.
What nearby ATMs can I use if I need quick access to cash?
The Truist - ATM nearby provides convenient cash access close to the branch at 1691 N Mount Juliet Rd.
Are there places to eat near Truist if I want to grab a bite after banking?
Yes, you can visit Mia Pizza & Wine or TJs Pizza and Wine, both pizza restaurants nearby, or enjoy desserts at Sweet Ceces Mt Juliet TN, a frozen yogurt and ice cream shop.
Can I find real estate services near the Truist branch?
Yes, there are several real estate agents and services nearby, including Tod Southworth Vision Realty Partners, Charlie Madison Real Estate, Jamie Hill, and RE/MAX Exceptional Properties.
How can I schedule an appointment at the Truist branch?
You can make an appointment online through Truist's reservation site to ensure dedicated service during your visit.