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Welcome to First Horizon Bank - located in Memphis. Since 1864, we’ve been a bank you can count on. Our financial foundation is so steady you can build a house on it. Mortgage loan included. Our commitment to you has won some pretty big awards. Like Forbes World’s Best Banks. Stop by today and tap into local decision-makers who actually get where you’re coming from. And a go-to banker who is always just a call away.
Details
- Requires appointmentNot available
- Drive-throughNot available
- Onsite servicesAvailable
- Free parking lotAvailable
Location
First Horizon Bank - Memphis, TN - Madison Ave
165 Madison Avenue, Memphis, TN
38103, United States
Hours
Reviews
4.8
351 reviews
5 stars
330
4 stars2
3 stars0
2 stars2
1 star
17
- HNHattie NelsonNov 12, 20255.0This branch is very professionally run
- JMjulian mooreOct 28, 20251.0I am James Moore and i making this review in regards too Patrick Flinchum; Business banking relationship Manager. on 10/23/25, Thursday. in regards to a business line of credit, he said he would run my credit and get back with me by the following Monday, the 27th he never called. i called him today 10/28/25, Tuesday. and Mr. Flinchum barely remembered my name. after going through what he said was someone else's notes, he came up that my credit was 702 and that i needed a 720 and that there was a business credit card on my business credit profile that was in collections of $112 from 8-18-2023. last payment of 10 dollars. First, I would like to say that's totally bogus. not to mention Mr. Flinchum could not give me anymore information other than that. Mr. Flinchum is a total waste of time, this man didn't even look at my account with first horizon bank. I don't know how he got his position, i read his LinkedIn report which looks like he's been bouncing around from bank to bank, which tells he is not professional or consistent. i am, considering discontinuing my banking with this bank, because of this, James Moore.
- NLNawachai LertvivatpongSep 11, 20255.0Exceptional Service by Mr. Charles William Mr. Charles William at First Horizon Bank, Memphis Main Office, provided truly outstanding service. He is kind, respectful, and very understanding, which made me feel valued as a customer. His professionalism and approachable personality created a very positive experience. He took the time to listen carefully to my needs and completed every task exactly as I requested. I greatly appreciate his support and highly recommend this bank.
- AMAngela McCarySep 5, 20255.0Recently took out a mortgage with Heather Jones at FHB. She was amazing. Very responsive and explained everything in easy to understand terms.
- JBJack BrannonAug 24, 20251.0FIRST HORIZON BANK Did you sign up between 04/15/2025 and 07/15/2025 and were promised a $450 bonus?? Did you get it?? It was supposed to be issued to you within 10 working days after your 90 days with the new account. PLEASE if you did not: FILE COMPLINTS> Better Business Bureau, Tennessee State Attorney General, Tennessee Regulator Securities Division, Consumer Financial Protection Bureau, Federal Reserve Consumer help, Office of the Comptroller of Currency, Federal Deposit Insurance Corporation, Federal Reserve. All of these are easy to fill out and please don't fill out to ONE agency, fill them out to ALL of them. These complaint forms are easy to find through your search engine. Help yourself and help others get the bonus we were promised. response: Thank you for reaching out to us. We have received your regulatory complaints. We will respond to this matter through those channels. Sincerely, Bethany Moore Customer Solutions Messaging First Horizon
Frequently Asked Questions About First Horizon Bank - Memphis, TN - Madison Ave
What do I need to open a personal checking account?
$50 minimum opening deposit
Social Security number
Date of birth
Personal identification such as a driver’s license, passport, state or government-issued ID
Can I open a personal checking account online?
Yes. Alternatively, you can visit one of our banking centers to apply in person.
Is there a limit on the number of transactions I can make with a personal checking account?
No, there is no limit on the number of transactions.
What are the first steps in the home buying process?
The first steps include assessing your financial situation, getting pre-qualified for a mortgage, and determining your budget. It's also important to start researching neighborhoods and listing your home preferences. First Horizon's mortgage specialists can guide you through these initial steps.
How long does it take to buy a home?
The home buying process typically takes between 30 to 60 days from making an offer to closing. This timeline can vary based on factors such as market conditions, the efficiency of your lender, and the specifics of the transaction.
What is mortgage prequalification and why is it important?
Mortgage prequalification involves a lender reviewing your financial information to determine your loan eligibility and providing a prequalified letter. This letter strengthens your offer on a home by showing sellers you are a serious and qualified buyer.
What types of mortgage loans are available through First Horizon?
First Horizon offers a variety of mortgage loans, including fixed-rate mortgages, adjustable-rate mortgages (ARMs), FHA loans, VA loans, and jumbo loans. Each type has different benefits to suit diverse financial needs.
Can First Horizon help with financing for first-time homebuyers?
Yes, First Horizon offers several programs designed to assist first-time homebuyers, including FHA loans and other options with lower down payment requirements. Our mortgage specialists can help you explore these programs and find the best fit for your needs.
How do I know if mortgage loan refinancing is right for me?
Refinancing may be beneficial if current interest rates are lower than your existing rate, if you want to switch from an adjustable-rate mortgage to a fixed-rate mortgage, or if you need to tap into your home’s equity. Our mortgage specialists can help you evaluate your situation.
What types of small business loans do you offer?
There are many different types of small business loans available, including small business term loans, lines of credit and real estate loans. Talk to a banker today to review your options.
What are the qualifications for a small business loan?
The loan requirements for a small business loan will vary, depending on the loan type and other factors. Here are some things to consider when applying:
Business Plan: Craft a thorough business plan outlining your goals, market analysis, financial projections, and how the loan will be utilized. A well-prepared plan demonstrates your business's viability.
Loan Purpose: Clearly articulate the purpose of the loan and how it will benefit your business. Whether it's for expansion, equipment purchase, working capital or other needs, provide specific details to support your application.
Collateral: Some loans require collateral. If your loan requires collateral, be prepared to offer assets such as real estate, equipment or inventory.
Credit History: Your personal and business credit scores play a significant role. Aim for good scores to enhance your eligibility.
Cash Flow: Lenders assess your business's cash flow to determine your ability to repay the loan. Positive cash flow and consistent revenue are essential indicators of financial stability.
Industry Experience: Your industry expertise and a track record of success can help strengthen your application.
Debt-to-Income Ratio: Lenders evaluate your debt-to-income ratio to gauge your ability to manage additional debt payments. Maintaining a healthy ratio improves your chances of loan approval.
Legal Compliance: Ensure your business complies with all legal and regulatory requirements, including licenses, permits and registrations.
Relationship with Lender: Building a positive relationship with your lender can be advantageous. Regular communication and responsible financial management can help expedite the process.
How long does it take to get a small business loan?
As soon as you recognize the need for funds and can gather the necessary documentation, contact your banker to get the process started. The length of the loan application process is dependent on the complexity of the loan.
What are the First Horizon Bank - Memphis, TN - Madison Ave's hours of operation?
The bank is open Monday through Thursday from 9:00 AM to 4:00 PM, and Friday from 9:00 AM to 5:00 PM. It is closed on Saturdays and Sundays.
How can I open a personal checking account at First Horizon Bank?
To open a personal checking account, you need a minimum $50 opening deposit, your Social Security number, date of birth, and valid personal ID such as a driver's license or passport.
Can I open a personal checking account online with First Horizon Bank?
Yes, you can open a personal checking account online or visit one of their banking centers to apply in person.
What types of mortgage loans does First Horizon Bank offer?
First Horizon offers fixed-rate mortgages, adjustable-rate mortgages (ARMs), FHA loans, VA loans, and jumbo loans to suit various financial needs.
Does First Horizon Bank provide small business loans?
Yes, they offer various small business loans including term loans, lines of credit, and real estate loans. It's recommended to speak with a banker to explore the options.
Where is First Horizon Bank located in Memphis?
It is located at 165 Madison Avenue, Memphis, TN 38103.
Is parking available and free near First Horizon Bank on Madison Ave?
Yes, there is free onsite parking including parking garage, street, and lot parking, as well as the nearby First Tennessee Garage (SP+ Parking) for additional parking options.
What nearby dining options are available around First Horizon Bank on Madison Ave?
Nearby dining includes Luna Bar & Restaurant, 507 Lux Lounge, Smurfey's Smokehouse BBQ and Breakfast, and Havana's Pilón Cuban Restaurant, offering a variety of American and international cuisine.
Are there any parks or recreational places near First Horizon Bank?
Yes, Madison Avenue Park is nearby, providing a pleasant outdoor space and an art gallery to explore before or after your visit to the bank.
What nearby services can assist First Horizon Bank customers with legal or financial advice?
Nearby services include Baker Donelson, a law firm offering legal expertise, and other financial service providers like Chesterfield Finance and ACE Cash Express to assist with various financial needs.