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Welcome to First Horizon Bank - located in Memphis. Since 1864, we’ve been a bank you can count on. Our financial foundation is so steady you can build a house on it. Mortgage loan included. Our commitment to you has won some pretty big awards. Like Forbes World’s Best Banks. Stop by today and tap into local decision-makers who actually get where you’re coming from. And a go-to banker who is always just a call away.
Details
- Requires appointmentNot available
- Drive-throughAvailable
- Onsite servicesAvailable
- Free parking lotAvailable
Location
First Horizon Bank - Memphis, TN - 4990 Poplar Ave
4990 Poplar Avenue, Memphis, TN
38117, United States
Hours
Reviews
4.3
41 reviews
5 stars
31
4 stars
4
3 stars0
2 stars
1
1 star
5
- OOOrteel4 oJun 30, 20251.0BEWARE if you are a new customer from online. Stay with a bigger corp or your credit union. I got my debit card in the mail. I couldnt activate it because it wasnt registering my info. didn't have time stay on the phone so I tried to do it online. Cant do it online. Called for help and they dont post business hours of when you can call. It just hangs up. No business hours at all on Sunday or anyone for any kind of debit asisstance in 2025 is crazy. Even on the activation mailer ZERO business hours. I never depend on a new bank. Thank goodness I have my Navy Federal credit union. I dont expect all banks to offer 24/7 service. But no help with debit/fraud? What happens if you have kids? meds or in need and call? Wait til Monday? I finally waited Monday 8am to call the automated system so it could transfer me to a live person. They activated the card. Had to call back because I couldnt get/change pin. How do I choose my pin? Cant do it online! I cant do it over the phone. I got told because I am a new customer it takes 30days for the "system to verify me". Go to a branch they said. I told them I am traveling. Did you get the mailer with the pin they asked? The one that says to "disregard mailer" on the card I asked! Why would you send mailers with pin #s then add a sticker that says disregard. The customer service tells me to go to any atm with the mailer and change my pin LOL I dont need this bank. They plaster bonus offers for new customers. Only reason I did it. Lesson learned and I loved how much First Horizon Bank made me appreciate my Navy Federal customer service and products more. it takes 3-5 business days to transfer money out. Keep your bonus, I can see why you need to pay people to open accounts. Your customer service hours are bad for 2025, online system/app seems like they just launched it. Get with the times. display hours of when you can call. Your stupid 2 question survey after the call 1. rate your experience with the bank 2. rate the customer service agents Poor agents probably get horrible reviews based on your crappy services offered.The app is horrible. Its as if they havent invested money in getting it updated. if you need self service on the app, it's gonna redirect you to some forms that's gonna take you online outside of the app. It'll make you re-login. This banks is for people who live near them, carry cash, write checks and dont do any mobile banking. Since you posted on social media about you promo, Ill go on social media and post pics and reviews. Time is money. Your bonus is not worth it. Again, new customers, prepare to have no issues for the first 30days. What a banking lesson. I added some fun money into this account. Glad I had other debit/CC. This bank is not for you if you will ever need customer service or enjoy doing everything online. Def not for business owners. Never trust a bank that doesnt post their business hours. Also already charging fees and reversing fees. Geez. Greedy LITTLE bank. Will def do the bare minimum to get the bonus and will be closing. Thanks for the experience. Never used such an old banking up. Very nostalgic and frustrating at the same time.
- AMAmy MaliskasFeb 29, 20245.0Great to work with. They make it a pain free, stress free experience!
- WHWilliam HawkinsJan 11, 20245.0I recently had the pleasure of working with Maggie Rockett, recommended to me by my local First Horizon, and I must say the experience was nothing short of amazing. When I first approached Maggie, my credit score was not in the ideal range for securing a home loan. However, Maggie's expertise and dedication proved to be invaluable. From the moment we began the journey towards homeownership, Maggie was with my wife and me every step of the way. Her commitment to improving my credit score was evident, as she meticulously worked with us to address and resolve any issues. Her knowledge of the mortgage process and her ability to navigate the complexities of credit improvement were truly impressive. What sets Maggie apart is not just her professional competence, but also her genuine concern for her clients. She took the time to understand our unique situation and tailored her approach to meet our specific needs. Her guidance and support made the entire process feel seamless, even for first-time homebuyers like us. Thanks to Maggie's efforts and expertise, we were able to overcome the credit hurdles and successfully secure our first home. Her proactive communication, attention to detail, and unwavering support made a significant impact on our homebuying journey. I cannot recommend Maggie Rockett highly enough for anyone seeking a dedicated and knowledgeable professional to guide them through the complexities of the mortgage process.
- KMKk MNov 1, 20235.0Great experience. Charles made buying a home stress-free. I appreciate his expertise and time.
- DGDavid GoldAug 13, 20205.0I have always had great service from William Sternberger at First Horizon. He’s been an asset to my law practice for almost a decade now. It always seems that I need a special favor done such as checking on a deposit or looking for a transaction and I rely on William to help me out. Just today an by another bank caused a glitch that could have cost me over $15,000. William got right on it and saved the day. If you need a personal banker with attention to detail, call Mr. Sternberger at First Horizon on Mendenhall!
Frequently Asked Questions About First Horizon Bank - Memphis, TN - 4990 Poplar Ave
What do I need to open a personal checking account?
$50 minimum opening deposit
Social Security number
Date of birth
Personal identification such as a driver’s license, passport, state or government-issued ID
Can I open a personal checking account online?
Yes. Alternatively, you can visit one of our banking centers to apply in person.
Is there a limit on the number of transactions I can make with a personal checking account?
No, there is no limit on the number of transactions.
What are the first steps in the home buying process?
The first steps include assessing your financial situation, getting pre-qualified for a mortgage, and determining your budget. It's also important to start researching neighborhoods and listing your home preferences. First Horizon's mortgage specialists can guide you through these initial steps.
How long does it take to buy a home?
The home buying process typically takes between 30 to 60 days from making an offer to closing. This timeline can vary based on factors such as market conditions, the efficiency of your lender, and the specifics of the transaction.
What is mortgage prequalification and why is it important?
Mortgage prequalification involves a lender reviewing your financial information to determine your loan eligibility and providing a prequalified letter. This letter strengthens your offer on a home by showing sellers you are a serious and qualified buyer.
What types of mortgage loans are available through First Horizon?
First Horizon offers a variety of mortgage loans, including fixed-rate mortgages, adjustable-rate mortgages (ARMs), FHA loans, VA loans, and jumbo loans. Each type has different benefits to suit diverse financial needs.
Can First Horizon help with financing for first-time homebuyers?
Yes, First Horizon offers several programs designed to assist first-time homebuyers, including FHA loans and other options with lower down payment requirements. Our mortgage specialists can help you explore these programs and find the best fit for your needs.
How do I know if mortgage loan refinancing is right for me?
Refinancing may be beneficial if current interest rates are lower than your existing rate, if you want to switch from an adjustable-rate mortgage to a fixed-rate mortgage, or if you need to tap into your home’s equity. Our mortgage specialists can help you evaluate your situation.
What types of small business loans do you offer?
There are many different types of small business loans available, including small business term loans, lines of credit and real estate loans. Talk to a banker today to review your options.
What are the qualifications for a small business loan?
The loan requirements for a small business loan will vary, depending on the loan type and other factors. Here are some things to consider when applying:
Business Plan: Craft a thorough business plan outlining your goals, market analysis, financial projections, and how the loan will be utilized. A well-prepared plan demonstrates your business's viability.
Loan Purpose: Clearly articulate the purpose of the loan and how it will benefit your business. Whether it's for expansion, equipment purchase, working capital or other needs, provide specific details to support your application.
Collateral: Some loans require collateral. If your loan requires collateral, be prepared to offer assets such as real estate, equipment or inventory.
Credit History: Your personal and business credit scores play a significant role. Aim for good scores to enhance your eligibility.
Cash Flow: Lenders assess your business's cash flow to determine your ability to repay the loan. Positive cash flow and consistent revenue are essential indicators of financial stability.
Industry Experience: Your industry expertise and a track record of success can help strengthen your application.
Debt-to-Income Ratio: Lenders evaluate your debt-to-income ratio to gauge your ability to manage additional debt payments. Maintaining a healthy ratio improves your chances of loan approval.
Legal Compliance: Ensure your business complies with all legal and regulatory requirements, including licenses, permits and registrations.
Relationship with Lender: Building a positive relationship with your lender can be advantageous. Regular communication and responsible financial management can help expedite the process.
How long does it take to get a small business loan?
As soon as you recognize the need for funds and can gather the necessary documentation, contact your banker to get the process started. The length of the loan application process is dependent on the complexity of the loan.
What are the drive-through banking hours at First Horizon Bank on Poplar Avenue?
The drive-through service is open Monday to Thursday from 9:00 AM to 4:00 PM, and Friday from 9:00 AM to 5:00 PM. It is closed on Saturdays and Sundays.
What do I need to open a personal checking account at First Horizon Bank?
You need a $50 minimum opening deposit, your Social Security number, date of birth, and a personal ID such as a driver's license, passport, or government-issued ID.
Can I open a personal checking account online with First Horizon Bank?
Yes, you can open a personal checking account online or visit a banking center to apply in person.
What types of mortgage loans does First Horizon Bank offer?
They offer fixed-rate, adjustable-rate (ARMs), FHA loans, VA loans, and jumbo loans to suit various financial needs.
Does First Horizon Bank assist first-time homebuyers?
Yes, they have programs designed for first-time homebuyers, including FHA loans and options with lower down payment requirements, guided by mortgage specialists.
What small business loan options are available at First Horizon Bank?
They offer small business term loans, lines of credit, and real estate loans. You can consult a banker to review options that best suit your needs.
Is there parking available at the First Horizon Bank branch on Poplar Avenue?
Yes, there is free onsite parking available including parking garage, street, and lot parking.
Which nearby dining options can I try before or after visiting First Horizon Bank?
Nearby options include Houston's, Broadway Pizza East, Belmont Grill, The BBQ Shack, and Genji Sushi Express, offering a range of American, pizza, barbecue, and sushi cuisines.
Are there other mortgage brokers near First Horizon Bank on Poplar Avenue for comparison?
Yes, nearby mortgage brokers include Lindsey Signaigo - First Horizon Mortgage, Charles Ricketts: IBERIABANK Mortgage, John Wiedman: IBERIABANK Mortgage, Paul Reuer: IBERIABANK Mortgage, Marci Russell: IBERIABANK Mortgage, and Scott Sorin: IBERIABANK Mortgage.
How can nearby amenities like car washes and salons enhance my visit to First Horizon Bank?
You can conveniently visit nearby car washes such as Mr. Pride Car Wash and Memphis Wash Co. or relax at local salons like Polish U Pretty and Salon 220 before or after your banking appointments.