Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.0
27 reviews
5 stars
8
4 stars
5
3 stars
2
2 stars
3
1 star
9
- VFVincyl FitzgeraldSep 30, 20251.0I filed an official BBB complaint for this bank. Not allowing consumers to turn off balance features they cannot control & then hallucinating positive balances is wrong. I will ensure a formal investigation into your UDAAP violations is conducted.
- EEEvaMay 14, 20174.0They are very nice and helpful here. The only drawback is it's in an office tower with a parking garage. There isn't a drive through. But it is a spectacular bank.
- RCRyan CardenSep 10, 20122.0Stay far away from this bank, they have horrible customer service! I've had a personal checking, business checking, and many credit card accounts for almost a decade with BB&T. Over the past several years the customer experience has definitely declined along with a major increase in fees and other unprofessional moves on the bank's part. Most recently unknown to me, they decided to open a second line of credit to cover overdraft fees on one of my business accounts. They didn't notify me about this second line of credit and of course they piled on late payment charges and interest on this line. It had several hundred dollar's worth of charges before I discovered it months later. Most recently when closing out my accounts they denied having received a credit of $80 on a refund transaction I had previously made. I have a POS receipt with a authorization number showing that the money was credited to my account yet they insist that they have no record of the transaction. I find it very hard to believe that there was no record for this transaction as I was told by the Downtown Knoxville branch. BB&T are unethical at best and I would highly advised avoiding them at all costs!
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are Truist's regular business hours?
Truist is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Does Truist offer drive-through banking services?
No, Truist's drive-through services are not available any day of the week.
How can I open a new account at Truist?
You can open a new account online, by visiting a branch during business hours, or by calling their phone support. Note that CDs can only be opened at a branch.
How do I activate my Truist debit card?
You need to activate your debit card online to start using it for digital purchases and in-person payments.
What types of accounts does Truist offer?
Truist offers checking and savings accounts, with checking for everyday transactions and savings for goals or emergencies.
What services does Truist provide?
Truist provides deposit transactions, loans, credit cards, mortgage loans, business banking, investment services, insurance, trust services, and foreign currency exchange among others.
Where is Truist located in Knoxville?
Truist is located at 900 S Gay St, Knoxville, TN 37902.
Are there parking options near Truist's Knoxville branch?
Yes, nearby parking options include Riverview Tower (SP+ Parking), SP+ Parking, and Dwight Kessel Metropolitan Parking Garage.
Can I find food and cafes near Truist?
Yes, nearby dining options include Riverview2go, an American restaurant and cafe, and Brown Bag Downtown, offering sandwiches and cafe items.
Are there legal services close to Truist's Knoxville branch?
Yes, several legal service providers are nearby, such as Hagood Moody Hodge PLC, The Boyd Firm, PC, and Egerton McAfee Armistead & Davis PC.