First Horizon Bank - Knoxville, TN - Downtown West Blvd

3.9
58 reviews
First Horizon Bank

About

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Welcome to First Horizon Bank - located in Knoxville. Since 1864, we’ve been a bank you can count on. Our financial foundation is so steady you can build a house on it. Mortgage loan included. Our commitment to you has won some pretty big awards. Like Forbes World’s Best Banks. Stop by today and tap into local decision-makers who actually get where you’re coming from. And a go-to banker who is always just a call away.

Details

  • Requires appointmentNot available
  • Drive-throughAvailable
  • Onsite servicesAvailable
  • Free parking lotAvailable

Location

First Horizon Bank - Knoxville, TN - Downtown West Blvd
1815 Downtown West Boulevard, Knoxville, TN
37919, United States

Hours

Reviews

3.9
58 reviews
5 stars
39
4 stars
3
3 stars
1
2 stars
2
1 star
13
  • RG
    Rana Gamaleldin
    Jan 5, 2026
    1.0
    Very disappointing experience. This branch is always slow, regardless of how simple the transaction is. Waiting 15–20 minutes for basic services is unacceptable. The lack of efficiency and urgency from staff makes this one of the worst banking experiences I’ve had. I will avoid this branch whenever possible.
  • AS
    Allyson StrongMom
    Dec 12, 2025
    2.0
    Every time I come here I am one of the first in line and there are agents that look to be available but I don’t get served. This has been going on for years. I WAS a customer of First Horizon for almost 20 years. Thus, now I have moved to a better bank -TVA credit union and I always get service on time there and they are much more friendly, helpful and have better account options.
  • NG
    Nathaniel Graham
    Nov 12, 2025
    5.0
    Nina was fantastic and very knowledgeable! Thank you Nina!
  • JL
    Jonathan Lane
    Nov 8, 2025
    5.0
    I have used First Horizon since I moved here for college in 2000. They have always been awesome. When my business partner and I started a new business a couple of years ago we switched from a different bank to Downtown West. The entire team delivers the best customer service. It is a pleasure to have someone like Brandon to work with. They will take care of you!
  • JK
    J Kuykendall
    Oct 12, 2025
    1.0
    -****** I had a horrible experience with the staff . I told from the moment I went to the teller what I needed and she never even knew how to help. So another one came over and she wanted me to know that the credit card machine was broken. I said wow that's awesome you let me stand here for 15 minutes and never told me that. Should be on the door and I would have gone somewhere else. I was very upset and the individual who was the bank manager (this is a joke) he was just a jerk. I was going to close my account and just take the major inconvenience but I went to another location further down Kingston Pike and I have to say that young man was the reason I didn't close my account. I told his branch manager and she said that was fantastic he was everything a professional individual should be not like the other location. So don't go to Downtown West Boulevard!!!!! Unless you want a group of unprofessional people helping you.

Frequently Asked Questions About First Horizon Bank - Knoxville, TN - Downtown West Blvd

What do I need to open a personal checking account?

$50 minimum opening deposit Social Security number Date of birth Personal identification such as a driver’s license, passport, state or government-issued ID

Can I open a personal checking account online?

Yes. Alternatively, you can visit one of our banking centers to apply in person.