First Horizon Bank - Knoxville, TN - Downtown West Blvd

4.0
57 reviews
First Horizon Bank

About

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Welcome to First Horizon Bank - located in Knoxville. Since 1864, we’ve been a bank you can count on. Our financial foundation is so steady you can build a house on it. Mortgage loan included. Our commitment to you has won some pretty big awards. Like Forbes World’s Best Banks. Stop by today and tap into local decision-makers who actually get where you’re coming from. And a go-to banker who is always just a call away.

Details

  • Requires appointmentNot available
  • Drive-throughAvailable
  • Onsite servicesAvailable
  • Free parking lotAvailable

Location

First Horizon Bank - Knoxville, TN - Downtown West Blvd
1815 Downtown West Boulevard, Knoxville, TN
37919, United States

Hours

Reviews

4.0
57 reviews
5 stars
40
4 stars
3
3 stars
1
2 stars
1
1 star
12
  • NG
    Nathaniel Graham
    Nov 12, 2025
    5.0
    Nina was fantastic and very knowledgeable! Thank you Nina!
  • JL
    Jonathan Lane
    Nov 8, 2025
    5.0
    I have used First Horizon since I moved here for college in 2000. They have always been awesome. When my business partner and I started a new business a couple of years ago we switched from a different bank to Downtown West. The entire team delivers the best customer service. It is a pleasure to have someone like Brandon to work with. They will take care of you!
  • JK
    J Kuykendall
    Oct 12, 2025
    1.0
    -****** I had a horrible experience with the staff . I told from the moment I went to the teller what I needed and she never even knew how to help. So another one came over and she wanted me to know that the credit card machine was broken. I said wow that's awesome you let me stand here for 15 minutes and never told me that. Should be on the door and I would have gone somewhere else. I was very upset and the individual who was the bank manager (this is a joke) he was just a jerk. I was going to close my account and just take the major inconvenience but I went to another location further down Kingston Pike and I have to say that young man was the reason I didn't close my account. I told his branch manager and she said that was fantastic he was everything a professional individual should be not like the other location. So don't go to Downtown West Boulevard!!!!! Unless you want a group of unprofessional people helping you.
  • NG
    Nathaniel Graham
    Sep 29, 2025
    5.0
    Neisha was extremely kind and helpful. Called needing help and she immediately recognized what needed to be done when I drove up. 10/10.
  • FB
    Fred Bowman
    Aug 13, 2025
    5.0
    We were having to take care of banking issues after the passing of a loved one. Not knowing all that is involved in this procedure we became frustrated at the banks request for legal papers and the presence of the aged spouse before certain things could be done. On our last visit to the bank Mr. Cody Watkins, the branch manager stepped out of his office and ask if we needed help. He was a God send, not only helping us with our transactions but also taking care of much needed legal issues we will be faced with in the future. As we thanked him for going out of his way to take care of us he said “I like helping people”. He could have stayed in his office or passed us off to someone else but instead he stepped forward and took care of everything. First Horizon Bank, you have a model manager in Mr. Watkins, a manager who is not afraid to step outside his office and go out of his way to help your customers.

Frequently Asked Questions About First Horizon Bank - Knoxville, TN - Downtown West Blvd

What do I need to open a personal checking account?

$50 minimum opening deposit Social Security number Date of birth Personal identification such as a driver’s license, passport, state or government-issued ID

Can I open a personal checking account online?

Yes. Alternatively, you can visit one of our banking centers to apply in person.