Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.9
45 reviews
5 stars
16
4 stars
2
3 stars
7
2 stars
2
1 star
18
- RCRachel CoueyAug 28, 20251.0I am highly dissatisfied with the service I just received at this location. At the moment, I am working three jobs and I’m still barely getting by that is my fault because of my choices and the situation that I have chosen. I say this because I look at my bank statement, daily to make sure that I can pay the bills that are needed to be paid at that time. My first complaint is the fact that every time I deposit money cash in the ATM no matter which ATM I go to there is always a hold on my balance. Meaning I can deposit $220 and go and try to make a payment on a bill and I cannot it declines because my cash deposit is not available immediate. The branch manager just told me that they cannot control the ATM. I understand they cannot control the ATM but if their ATMs are not working properly like making funds available as soon as they’re deposited even when it is a CASH deposit, why are y’all still in contract with that ATM company. It is definitely NOT MY FAULT for being upset over something as simple as having my funds available right after I deposit cash into the ATM. Second complaint, I do not like being judged by a branch manager that is half dressed with a spray on tan that thinks they’re better than you accusing me of yelling at them when I didn’t even begin to yell, and even got accused of of yelling at the associate that I had approached when I walked in the bank and also being told that I didn’t let the associate that was helping me on the phone get a word in edgewise. Which might be the truth on the second phone call I received when I was told that everything is adding up that is on my bank statement. I am going to include pictures of my banking online from August 21 where my account was -90.06 to what it shows today at this time. My statements are gonna show where I deposited $220 and it’s gonna show where there was that mysterious hold on my cash deposit of -$220 and it never shows the $220 being added back in. For me this is crucial I living to paycheck and when my bank account can’t even show me the correct and up-to-date deposits and pending transactions, etc., etc.. it makes it really hard to pay my bills and to make sure I have the correct funds in my bank account to do so. The branch manager from who, I did not get their name inform me that she got right down to the penny on my balance. Which kind of blows my mind because the balance I got actually had a $.12 difference in their favor so the balance I got was $62.99, the balance they got was $63.11 that was my current balance. Bottom line though the branch manager really needs to have a come to Jesus moment so she can learn what being humble empathic is really like. Obviously being forced to resign and being sued is not her rock bottom but this half dressed woman really needs to be let go.
- CFCasie FraleyJul 2, 20251.0I would give 0 stars if I could. I went inside yesterday at the Hixson branch and got the worst customer service of my life. There were 4 people in front of me and I waited 30 minutes to get to the front of the line. There was 1 teller working the front and 1 working drive thru. The teller working drive thru decided to help out in the front, but when she took my check and ID, she sat them down and helped the customers in the drive thru. I watched 2 people who were behind me get served and leave before me. I had to stand there for another 10 minutes or longer to finally get service. The teller never asked which account to put the funds into, and put them into the wrong account. I was livid by the time I walked out of there. Never again.
- THTaylor HamonJun 3, 20241.0Sat in the drive thru for 20 mins. Extremely slow. Go to any other one in Chattanooga except this one
- DYDebbie YoungAug 5, 20233.0The only complaint I have is no one can make a cash deposit for me I am mostly bedridden. So I have to get up get dressed get on my walker and go to the bank to make a deposit. my brother banks there and they won’t let him make a cash deposit for me makes no sense to me at all only makes it harder on disabled people.
- PJpennie jarvisJun 13, 20201.0Incredibly slow. Even before the virus shutdown relegated all of us to the drive-thru, it was slow. Now the wait time is even longer. I really don’t like doing business with Suntrust. Will be opening new account somewhere else.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist in Hixson?
The drive-through is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
What services does Truist in Hixson offer?
Truist offers deposit transactions, direct retail loans, credit cards, business loans, night depository service, mortgage loans, insurance services, investment services, treasury services, trust services by appointment, international and retail wire transfers, leasing services by appointment, cash management by appointment, and foreign currency exchange.
How can I open a new account at Truist?
You can open an account online, by visiting a branch during business hours, or by phone. Opening online requires waiting for your debit card and checks by mail, but visiting a branch allows you to get a temporary debit card right away.
How do I activate my Truist debit card?
Activate your debit card online to start making digital purchases and in-person payments with your checking account.
Which languages are supported at Truist in Hixson?
Truist supports English and Spanish for customer service.
What are the regular business hours of Truist in Hixson?
Truist is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and is closed on Sundays.
Are there any nearby banks to Truist in Hixson?
Yes, nearby banks include Regions Bank, First Volunteer Bank, and Builtwell Bank. Customers can visit these if additional banking services or options are needed during their visit to Truist.
What entertainment options are near Truist in Hixson?
The Northgate Crossing Cinema 6 is a nearby movie theater offering films and a drive-in experience, great for a fun visit before or after your banking appointments at Truist.
Are there dining options near Truist in Hixson?
Nearby dining options include Jimmy John's for fast food and sandwiches, Central Park for American-style burgers and meals, and Auntie Anne's for pretzels and snacks. These provide convenient places to eat around your visit to Truist.
Which wellness and health services are close to Truist in Hixson?
Premier Family Dental and Northpoint Dental Co. are nearby dental offices, while Eastern Spa and Therapeutic Reflexology provide spa and massage services. These can be convenient options if you want to combine health or relaxation appointments with your banking visit.