Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.9
32 reviews
5 stars
14
4 stars
1
3 stars
1
2 stars0
1 star
16
- CGChris Gray3 days ago1.0My mother passed June 30th 2025......I am executor of her will. She had an acct there for many years. They fought me tooth and nail on 2 different occasions to do anything with acct even after head office told me what all paperwork to bring in which I did. I finally decided to close acct and just move the money left to an acct at my bank......it took the guy AN HOUR AND 40 MINUTES.....to close an acct. He was even looking at FAQ's on their own site trying to figure out what he was doing. I wouldnt let this institution hold a pack of gum for me much less any money.......beware!!! Glad we are done with them. As a side note.....Goodlettsville TN. Kroger branch......2nd in command at this branch Mr Dixit is incompetent !!!!!
- CGCory Gray4 days ago1.0We went there to close out our Mom's account after she passed away. She had a little money in the bank but not much. Acting as the LEGAL executor of our Mom's estate, my brother was closing her checking account and moving everything over to the estate account at Regions. They tried every way in the world to make an already painful process worse! They actually told my brother that they were going to hold my mom's pension payment that deposited into her account on the day she passed away!!! They didn't work 35 years for the state to earn that pension. The fact that they even mentioned this when trying to close the account is horrific! I wouldn't let Truist or this branch handle anything for me. Beware!
- LMLaurel McmanusOct 30, 20255.0I like going here because the hours are extended until 7pm weekdays and 10am- 4pm on Saturdays. I have always received helpful, polite service at this branch. There isn't usually a long line. There's a chair to sit in which helps me as a disabled person. I prefer this branch for convenience and great service!❤️
- KGKenny GravesSep 10, 20195.0The man behind the counter was very kind. I had a good experience at this location. My only complaint is they don't have a manned drive thru teller. It is all automated.
- SSsoutherncrossjsMay 2, 20195.0Let's face it all banks are a pain. Government regulations prohibit banks from doing what is right in many cases. That being said, this SunTrust branch in Goodlettsville is about as good as your going to find. They have always been friendly and helpful.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the Truist Goodlettsville branch's regular business hours?
The Truist branch in Goodlettsville is open Monday through Friday from 10:00 AM to 7:00 PM, and on Saturdays from 10:00 AM to 4:00 PM. It is closed on Sundays.
Is the drive-through service available at the Truist Goodlettsville location?
No, the Truist Goodlettsville branch does not offer drive-through services as it is closed every day.
What types of accounts can I open at the Truist Goodlettsville branch?
You can open checking and savings accounts. Checking accounts are suited for daily transactions, debit card use, and deposits, while savings accounts are ideal for saving money towards goals or emergencies.
How can I open a new account with Truist?
You can open a new account online, by phone, or in person at a branch. Online applications require waiting for your debit card and checks by mail, phone support is available Monday through Saturday during designated hours, and branch visits provide an immediate temporary debit card.
How do I activate my Truist debit card?
You can activate your Truist debit card online, which enables you to make digital and in-person payments using your checking account.
What languages are supported at the Truist Goodlettsville branch?
The branch offers services in English and Spanish to accommodate a wider customer base.
Are there any nearby places where I can grab coffee before or after visiting Truist?
Yes, Starbucks is located close to the Truist Goodlettsville branch, making it convenient to enjoy coffee either before or after your banking visit.
Where can I find medical services near Truist in Goodlettsville?
The Little Clinic, offering family practice and walk-in clinic services, is nearby and can be a handy option if you need medical attention around your banking visit.
Are there places to fill prescriptions or get pharmacy services near Truist?
Yes, Kroger Pharmacy and another Kroger retail with pharmacy services are located near the Truist branch for your prescription and pharmacy needs.
If I need locksmith services near Truist, where can I go?
KeyMe Locksmiths is a nearby locksmith service provider that can assist you with key and lock-related needs.