Liberty Federal Credit Union | Branch Creek

3.4
10 reviews

About

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Liberty Federal Credit Union is a member-owned financial institution focused on returning value through innovative products and services. Liberty's free Vertical Checking account offers a high interest rate of 3.45% APY on balances up to $20,000. It has been recognized by Forbes as one of Indiana’s best financial institutions. It has also been named the nation’s Best Credit Union for Checking by Investopedia in 2021 and appeared on Newsweek’s list of America’s Best Banks in 2022. Liberty currently serves more than 270,000 members across all fifty states and at least eight countries.

Location

Liberty Federal Credit Union | Branch Creek
580 Franklin Road Suite 100, Franklin, TN
37069, United States

Hours

Reviews

3.4
10 reviews
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  • MS
    Michael Scafidi
    Oct 16, 2024
    5.0
    Every single visit is always a great experience. The staff here is exceptional and always goes above and beyond. They are all very kind and seem to genuinely care about connecting with everyone. It doesn’t feel forced or robotic. They’re just really good people. Great spot to do your banking. Plus, they have free coffee for their patrons and that’s always a plus! I’ve lived in Tennessee for close to 3 years now and they’re the only place I’ll choose to do my banking. 100/100 would recommend.
  • NP
    Nick Pearman
    Jan 19, 2021
    5.0
    Great credit union with great customer service, whether it's on the phone or in person. The interest rates are a nice bonus. I would recommend over one of the "big" banks.
  • BP
    Becca Potter
    Sep 25, 2020
    1.0
    Horrific customer service and unexplained fees. Steer clear at all costs! Just another company trying to move to the area and capitalize on our growth.
  • DR
    Dejan Raužanović
    May 5, 2020
    1.0
    Concur with a previous poster. Went through the entire online process to open a checking account and waited weeks for a response. I eventually had to contact them to see what was going on only to be told I've been "declined" for a checking account. Apparently some secretive "score" criteria was not met. When pressed on what that "criteria" was, they were unable to disclose any information. I'm dumbfounded. I have no negative marks on my credit report, no chex systems footprint....what could they possibly be looking for? What prestigious criteria is needed to have a checking account with a small credit union? I only wanted to support teachers, but apparently they don't want or need it. Don't waste your time on this one.

Frequently Asked Questions About Liberty Federal Credit Union | Branch Creek

Why should I join Liberty Federal Credit Union?

Liberty FCU is owned by its members. So everything we do, we do for you! We’re the tristate’s largest credit union, but we maintain a commitment to service to each and every member. Full-service financial convenience: From savings, checking, and investment plans to loans, credit card, and mortgage options. Competitive rates: A credit union typically offers loans at lower rates and pays dividends on savings and checking at higher rates than banks. Safety for your funds: Your accounts are insured up to $250,000 by NCUA, a U.S. government agency. IRA funds are insured for an additional $250,000 by the NCUA. Friendly service: Our number one priority is member satisfaction. We’ve been providing friendly, personal and reliable service to all of our members since 1936. We offer convenient locations and 24-hour service online and by phone. We also offer non-traditional services, including a travel agency and personal property insurance agency.

What services are available?

Here is just a sample: Savings: savings, money market, certificate, IRA, and HSA accounts. Checking: interest-earning checking, debit/ATM cards, and more. Loans: auto loans, personal loans, motorcycle/RV/boat loans, and business loans. Credit cards: Consumer and Business Cards. Home loans: fixed- and adjustable-rate mortgages and home equity options. Investment services: financial planning, estate planning, mutual funds and bonds. Convenience services: worldwide ATM service, free online banking, and more!