I went in to open an account for my business trust; everything went well and they said they were sending me documents to e-sign to open the account. A couple hours later they send me an email out of the blue saying my trust was denied an account so of course I wanted to know why. Never had a single issue opening an account. My credit is good and I keep roughly a quarter million dollars in rotation.
Their response: we’re looking into it and we’ll call you tomorrow.
I call the next day around 3 because they haven’t reached out. Lo and behold…they didn't work today. Not sure why you'd tell someone you'll call them the next day when you know you won't be working, but I digress.
I follow up for several days. No answer for several days, just an auto-reply of: ‘we’re still trying to get an explanation.’
So I'm following up and waiting for an explanation, then out of the blue they just send an email that they already ’provided the reasons’. Either the 10 days I was waiting on an explanation was just me misunderstanding, or gaslighting is a company policy here.
Completely unprofessional.
SL
Sandra Lockett
Jul 1, 2025
5.0
Very pleasant and respectful I was very pleased with the service provided
BM
Brandy Morris
Aug 13, 2024
1.0
Went to this branch today and was told they couldn't deposit my check!!! No further explanation, just basically "no". I've had an account with firstBank for 11 years. I also deposited a check from the exact business and the exact dollar amount on 7-8-2024 with no issues. I'm sure I could be considered several things but I am not a thief and I don't appreciate being treated like one! I will not be doing business at the Dickson location again.
JA
Jean Alexander
Sep 6, 2019
5.0
I really like this bank. There is never a monthly service fee
What are the regular banking hours for FirstBank in Dickson, TN?
FirstBank in Dickson is open Monday through Thursday from 8:00 AM to 4:00 PM, and on Friday from 8:00 AM to 5:00 PM. The bank is closed on Saturdays and Sundays.
Does FirstBank offer drive-through banking services, and what are the hours?
Yes, FirstBank offers drive-through banking Monday through Thursday from 7:30 AM to 4:00 PM, and on Friday from 7:30 AM to 5:00 PM. Drive-through is closed on Saturdays and Sundays.
Is FirstBank open on major holidays?
FirstBank is closed on major holidays including November 11, November 27, December 25, and January 1.
What banking products does FirstBank in Dickson offer?
FirstBank offers a variety of financial products including FirstRewards Checking, Checking, Savings, Loans, Mortgages, and Investments.
Where is FirstBank located in Dickson?
FirstBank is located at 345 Hwy 46 South, Dickson, TN 37055, United States.
How can I contact FirstBank in Dickson?
You can reach FirstBank at their main phone number: +1 615-446-4445.
What are some nearby dining options close to FirstBank in Dickson?
Nearby dining options include Sonic Drive-In, Dickson Donuts, Tater Shack, Quiznos, Greek Style Gyro, and Jersey Mike's Subs, perfect for a meal before or after your bank visit.
Are there automotive services near FirstBank where I can get my car serviced?
Yes, automotive service locations near FirstBank include Speed Lube, Skyline Auto Care, Holland's Auto Detail, AutoZone, and Factory Motor Parts for your vehicle maintenance needs.
Can I find retail and shopping options near FirstBank in Dickson?
Nearby retail stores include Gordmans, rue21, Showtime Custom Auto, HD Granite & Marble, and GameStop located at Hallcrest Plaza for a variety of shopping needs.
Are there health and wellness centers near FirstBank in Dickson?
Yes, the Mental Health Co-Op is located nearby providing counseling and mental health services.