Welcome to First Horizon Bank - located in Cleveland. Since 1864, we’ve been a bank you can count on. Our financial foundation is so steady you can build a house on it. Mortgage loan included. Our commitment to you has won some pretty big awards. Like Forbes World’s Best Banks. Stop by today and tap into local decision-makers who actually get where you’re coming from. And a go-to banker who is always just a call away.
When I went to this location it turned out to be a pharmacy with an First Horizon ATM . I've asked Google to update the info.
SG
Sarah Garcia
Oct 26, 2025
1.0
Went to cash a check. They charged me $8 dollars and they couldn’t give me a receipt. Thought that was weird because last week I went there didn’t charge me $8 dollars and they gave me a receipt. Maybe it’s something to do with the cashier I don’t know. How can they not give me a receipt when they’re charging me eight dollars to cash a check. I just thought it was Ridiculous and wasn’t in the mood to ask them about it. Because I’ve been to other banks, and they gave me receipts for cashing a check.
AC
Amy Carson
Oct 19, 2025
5.0
Bradley Taylor is the guy to see! Made the experience super fun! Loved him
BT
Brandon Tate
Aug 28, 2025
3.0
Love this bank. I was going to give it a 4 or 5 star review, because I like the foreign currency exchange program, however I was almost kicked out of the bank because they could not figure out how to properly convert Colombian Pesos into dollars, even though I showed them the exchange rate myself. They said I would end up owing them money if I exchanged, even though it was $400 worth of Colombian Pesos. My only request is to better train your staff to be able to count and understand foreign currency if you’re going to offer this program.
Frequently Asked Questions About First Horizon Bank - Cleveland, TN - Keith St NW
What do I need to open a personal checking account?
$50 minimum opening deposit
Social Security number
Date of birth
Personal identification such as a driver’s license, passport, state or government-issued ID
Can I open a personal checking account online?
Yes. Alternatively, you can visit one of our banking centers to apply in person.
Is there a limit on the number of transactions I can make with a personal checking account?
No, there is no limit on the number of transactions.
What are the first steps in the home buying process?
The first steps include assessing your financial situation, getting pre-qualified for a mortgage, and determining your budget. It's also important to start researching neighborhoods and listing your home preferences. First Horizon's mortgage specialists can guide you through these initial steps.
How long does it take to buy a home?
The home buying process typically takes between 30 to 60 days from making an offer to closing. This timeline can vary based on factors such as market conditions, the efficiency of your lender, and the specifics of the transaction.
What is mortgage prequalification and why is it important?
Mortgage prequalification involves a lender reviewing your financial information to determine your loan eligibility and providing a prequalified letter. This letter strengthens your offer on a home by showing sellers you are a serious and qualified buyer.
What types of mortgage loans are available through First Horizon?
First Horizon offers a variety of mortgage loans, including fixed-rate mortgages, adjustable-rate mortgages (ARMs), FHA loans, VA loans, and jumbo loans. Each type has different benefits to suit diverse financial needs.
Can First Horizon help with financing for first-time homebuyers?
Yes, First Horizon offers several programs designed to assist first-time homebuyers, including FHA loans and other options with lower down payment requirements. Our mortgage specialists can help you explore these programs and find the best fit for your needs.
How do I know if mortgage loan refinancing is right for me?
Refinancing may be beneficial if current interest rates are lower than your existing rate, if you want to switch from an adjustable-rate mortgage to a fixed-rate mortgage, or if you need to tap into your home’s equity. Our mortgage specialists can help you evaluate your situation.
What types of small business loans do you offer?
There are many different types of small business loans available, including small business term loans, lines of credit and real estate loans. Talk to a banker today to review your options.
What are the qualifications for a small business loan?
The loan requirements for a small business loan will vary, depending on the loan type and other factors. Here are some things to consider when applying:
Business Plan: Craft a thorough business plan outlining your goals, market analysis, financial projections, and how the loan will be utilized. A well-prepared plan demonstrates your business's viability.
Loan Purpose: Clearly articulate the purpose of the loan and how it will benefit your business. Whether it's for expansion, equipment purchase, working capital or other needs, provide specific details to support your application.
Collateral: Some loans require collateral. If your loan requires collateral, be prepared to offer assets such as real estate, equipment or inventory.
Credit History: Your personal and business credit scores play a significant role. Aim for good scores to enhance your eligibility.
Cash Flow: Lenders assess your business's cash flow to determine your ability to repay the loan. Positive cash flow and consistent revenue are essential indicators of financial stability.
Industry Experience: Your industry expertise and a track record of success can help strengthen your application.
Debt-to-Income Ratio: Lenders evaluate your debt-to-income ratio to gauge your ability to manage additional debt payments. Maintaining a healthy ratio improves your chances of loan approval.
Legal Compliance: Ensure your business complies with all legal and regulatory requirements, including licenses, permits and registrations.
Relationship with Lender: Building a positive relationship with your lender can be advantageous. Regular communication and responsible financial management can help expedite the process.
How long does it take to get a small business loan?
As soon as you recognize the need for funds and can gather the necessary documentation, contact your banker to get the process started. The length of the loan application process is dependent on the complexity of the loan.
What are the drive-through hours at First Horizon Bank - Cleveland, TN - Keith St NW?
The drive-through is open Monday through Thursday from 8:30 AM to 4:00 PM, Friday from 8:30 AM to 5:00 PM, and Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
What do I need to open a personal checking account at this bank?
You need a $50 minimum deposit, your Social Security number, date of birth, and a valid photo ID such as a driver's license or passport.
Can I open a personal checking account online with First Horizon Bank?
Yes, you can open a personal checking account online, or visit one of the banking centers to apply in person.
What types of mortgage loans does First Horizon Bank offer?
They offer fixed-rate mortgages, adjustable-rate mortgages (ARMs), FHA loans, VA loans, and jumbo loans to suit different financial needs.
How can First Horizon Bank assist first-time homebuyers?
They offer programs for first-time homebuyers including FHA loans with lower down payment options, and mortgage specialists available to guide you.
What small business loans are available and what are the qualification criteria?
First Horizon Bank offers term loans, lines of credit, and real estate loans. Qualification depends on factors like business plan, credit history, collateral, cash flow, and legal compliance.
What nearby dining options are available around the First Horizon Bank location in Cleveland, TN?
Nearby dining options include Chick-fil-A for fast food chicken, Bruster's and Whit’s Frozen Custard for ice cream and desserts, and Aubrey’s and Logan’s Roadhouse for American-style meals and bars.
Are there convenient transportation options near First Horizon Bank for getting to and from the branch?
While specific transit stations aren't listed, rideshare options like Uber are available, making it easy to reach the bank and nearby places such as Food City supermarket and AT&T Store.
What nearby medical and health services can customers access near the bank?
Close to the bank, customers can find Siskin Hospital Therapy Services for physical and occupational therapy, Life Care Center of Cleveland assisted living, and Benchmark Physical Therapy for health needs.
Are there any nearby places for customers to relax or enjoy leisure activities after visiting the bank?
Yes, customers can visit nearby spots like Whit’s Frozen Custard for treats, Starbucks for coffee, or Workout Anytime Cleveland gym for fitness and recreation.