United Community

Reviews

• MS

  Monique Smith

  Jul 30, 2025
  2.0
  I went off the great energy of the office staff when I opened my account because I had came in to cash a check from a local realty company in town. I signed a form opting in for overdraft coverage or protection, which I got told would be added by the back office. Well, I also explained that the way my pay date runs, a bill might try to come out before I deposit my check, and it was imperative to have the overdraft feature, they said it was only up to $300 but they do have it. My insurance almost was cancelled because when it went to draft the money, the financial institution declined it multiple times, which is scary. I had to go grab a loan to cover it next day and paid it off with my following pay check. I called the number listed for customer service this morning to ask if I deposit my check how long they hold it or when it would clear, the agent couldn't tell me that because she said they don't deal with checks, she then told me that I would have to call the branch back because she can't handle the overdraft feature, I just laughed because customer service is such an important part of having a successful company. I'm going to close my account this morning, it's too many red flags for me. You want me to trust you with my livelihood but have no real answers, please know customer service is not knowledgeable when you can't reach the branch. I have to move to a better bank with real customer service, and does the things they say without so much miscommunication and stipulations.
• LD

  Louis Dedmon

  Jul 8, 2025
  5.0
  Shannon helped me in Clarksville branch very professional and took care of my account problem. She gets 10 out of 10
• RJ

  Robert J

  Oct 28, 2024
  5.0
  I use the teller service about every two weeks. The service is always personable and professional. It is the main reason that I am a loyal customer. Rachel and her fellow tellers are great representatives of the bank.
• RC

  Rex Christensen

  Jun 24, 2022
  1.0
  This bank does not treat customers like people, you will get treated like another account number. Customer service people have such bad attitudes and they really don't care if they help you or not. Snippy, unhelpful people in customer service are an anchor to the entire organization.
• AO

  Anthony Oliver

  Dec 30, 2019
  1.0
  worst bank ever, have a mortgage with them. Rhett and Nazaelia (if thats how you spell it) are the rudest people i have ever had to speak to. They only want to say what they want and not listen you what you have to say. They will hang up on you when they are done talking and not think twice about it. Had to get the vice president involved to handle the situation, Very disrespectful bunch of employees.

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