Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.4
8 reviews
5 stars
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- ZDZach DownsAug 30, 20251.0Horrible bank. Go ANYWHERE other than Truist. Froze my account 2 YEARS ago because they believed a check from THDA (Tennessee state gov't) for covid relief was fraudulent, even after receiving official documentation from the institution as well as REGIONS where the check was cut from. Two years and a CFPB complaint later they still hold almost $9k of my money and refuse to release it.
- PLPhil & Sherry LoweAug 9, 20235.0Staff was friendly and handled my transaction quickly.
- MRMildred RicheyJan 5, 20221.0not very easy to use, changing from them
- SPSimone PernsleyOct 16, 20191.0I only opened an account with this bank because it is the closest to where I live and I don't have a car. The manager was very nice and personable. I felt that I was making a good choice. Monday was Columbus Day so I deposited my paycheck through mobile banking. I know from previous checks that there would be a next day hold. Boy, was I wrong. The hold was now to last for two days. I called customer care and requested to have at least $15 released so I could pay on my weekly bus pass. I was declined and advise that my funds will be available the next day. I was offered overdraft service but I refused. And now, I am being punished for either requesting for a little of my hard earned money to be released or because I declined overdraft because now my paycheck is being held for another 7 days. I just started a job after being unemployed for a few months. I can not afford overdraft fees nor to wait an additional 7 days for my paycheck to clear. Overdraft services is possible but why pay an additional $36 for money I earned fairly? Why would a bank encourage that? Almost two hours on the phone with a understanding supervisor brought no resolution. I have bills to pay with no way to do it. If my boss cancels my paycheck so he can reissue another so I can have an account with the bank he uses, will cost us both fees. I can get a fair resolution with SunTrust. I will be closing my account after SunTrust decides to release my paycheck to me. Never again will they have my service.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the main services offered by Truist at this location?
Truist offers services including checking and savings accounts, business loans, mortgage loans, credit cards, investment services, insurance, wealth management, and various banking services such as deposit transactions and wire transfers.
What are the Truist branch hours for drive-through service?
The drive-through service at Truist is open Monday to Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. The branch is closed on Saturdays and Sundays.
Can I open a Truist account online, by phone, or only in person?
You can open a Truist account online, by phone (Monday to Friday, 8 AM to 8 PM and Saturday, 8 AM to 5 PM), or in person at a branch. Certificates of Deposit (CDs) must be opened at a branch.
How do I activate my Truist debit card?
You can activate your Truist debit card online to start making digital and in-person payments using your checking account funds.
What languages are supported at the Truist Chattanooga branch?
The Truist branch in Chattanooga supports English and Spanish for customer service.
Does Truist offer mobile apps for banking?
Yes, Truist provides mobile banking apps available on both Android and iOS platforms for convenient access to banking services.
Is there a way to reserve an appointment at this Truist location?
Yes, you can schedule an appointment online through the Truist reservation system at https://truistconsumerbank.my.site.com/s/?cid=local-seo-appointment.
What nearby restaurants can I visit before or after my visit to Truist?
Nearby restaurants include KFC for fast food chicken options and Ronnie's Grill for bar and grill dining, both conveniently located near Truist on East 3rd Street in Chattanooga.
Are there any nearby medical facilities close to Truist I can visit if needed?
Yes, several medical centers are nearby including Tennessee Oncology - Medical Park II, University Surgical Associates, and Dialysis Clinic, Inc., providing comprehensive healthcare services near Truist.
What nearby services or stores might be useful to customers visiting Truist?
Customers can find convenient nearby services such as The EDU Station for educational supplies, Family Dollar for discount shopping, and SHOP 2200 for furniture and thrift shopping near Truist.