Wells Fargo Bank

Reviews

• FT

  Farzaneh Asadi Taru

  Mar 29, 2024
  1.0
  I lost my money through ATM when I tried to deposit money in my account. It calculated wrong, and when I requested to return money, it didn't return the whole money I deposited.
• DS

  David Schroeder

  Feb 21, 2024
  1.0
  Had accounts set up due to the death of my mother in 2016. After being notified by Wells Fargo that they unilateral froze one of the accounts due to inactivity, I decided it was time to rid myself of Wells Fargo. I drove 40 minutes from my home to utilize a branch in a busy location in my area to close the four accounts I had with them. They told me they couldn't close the accounts as they didn't have a personal banker available. They told me I could close the accounts by phone. I called Wells Fargo on Feb 8 2024, to close all four accounts and was told one of them could not be closed that day because it had to be unfrozen which would take several days. I closed three accounts, two for 2k each and another for 15k. I had to listen to this idiot run through her long script for the closure of each account, wasting my time. I even gave my agreement to stipulate to the closure details read to me on the closure of the first account so that she didn't have to read through the disclosure again and again. But she curtly and haughtily refused. She assured me the three accounts were closed and the checks would be mailed and to call back in a few days to close the fourth account. I received the checks for the two 2k accounts three days later. The 15k check not so much. I called to let them know they told me there was nothing I could do but wait for the 10-14 days allotted despite the fact that I received the checks for the other accounts closed the same day I called and closed the fourth account on Feb 14. I received the check on Feb 20. Still no 15k check. I went online on Feb 20 to make an appointment with a personal banker at another branch on Highway 70 S in Bellevue TN. I went in at 9am on Feb 21 and said I wanted them to cancel whatever check they say they sent out and issue me a check in person and I would be on my way. They made a call to account closures and escalated the call to a woman named Liz who refused to talk to me. Anthony Kennedy(personal banker) and Jeremy Oden(branch manager) were told that for some reason, which no one would share with me, the check for the account with the 15k didn't get cut until a week after the account was closed. They told me I could pay a $300+ surety bond to cancel the check and have them issue it to me or I could continue to wait. Michael Ryan RB Senior District Manager, VP came out of his office to apologize which did not assuage my anger at this establishment holding me hostage for $15k. If I had a choice, I would never do business with Wells Fargo. There are so many other choices. No one would tell me why the check was delayed and the first woman I spoke to to originally closed the accounts probably should have told me the check would be delayed an unknown period of time but instead she regurgitated information which, after the first soliloquy, was absolutely a useless waste of breath and time. Instead she could have shared with me some useful information. What a waste. There is nothing personal and no humanity at Wells Fargo. There are only animatrons spewing rote canned scripts rather than treating each customer like a human being. Good luck to our future
• CP

  Custom Prints

  Oct 19, 2023
  1.0
  power tripping employees who feel so small they feel the need to push their inadequacies and self loathing onto their own customers via arbitrary rules and unlawful mandates, truly sad existence, I hope they watch the videos of themselves, feel regret, and become kinder to the public they serve.
• MC

  Mel Cryar

  May 26, 2020
  1.0
  Wells Fargo - can anyone tell me when this branch is going to re-open?

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