TD Canada Trust Branch

Reviews

• LR

  Larissa Rueckenbach

  Nov 3, 2025
  1.0
  I went into this branch to do an international wire transfer since I’ve never done one before and thought it would be easiest to get help in person. When I told the teller what I needed, he immediately asked if I had online banking. I said yes, and he replied, “You can do it online then.” I explained that I wasn’t sure how to do it and preferred to handle it at the branch. He gave me a look as if I’m stupid and said “it’s easy”. There was only one person behind me who had just arrived 10 seconds before and there was another teller, so there was no reason I couldn’t have been assisted. He called the guy behind me immediately up as I still stood there. This is the second time I’ve encountered this same teller, and both times he’s been unhelpful and rude. I left frustrated and without the help I came for. I won’t be returning to this branch. It’s disappointing and an absolute waste of time. I genuinely get better help asking ChatGPT for guidance than getting assistance from this bank.
• UL

  user link

  Sep 25, 2025
  1.0
  It's show open on Thursday till 8 am but they are not open waste of time.
• CG

  Cathy Gilje

  Jul 29, 2025
  5.0
  Cauline at the Primrose branch was a beacon of light for me during a difficult time. I had attempted to set up an Estate account for my recently deceased mother at her branch on 8th Street. Not only was I given inaccurate information about the process, which would have made it a much longer ordeal, but my emails went unseen and unanswered, and then I was accused of being unreachable. My own account is at the Primrose branch, so I decided to try my luck there. It was like night and day. Cauline assured me that, no, I didn't need to bring the Will and Death Certificate in first and then wait up to ten business days for an appointment with the Estate department. She made copies of my documents and set up the account on the spot, all the while being sensitive and thoughtful. And funny! The whole thing took MAYBE fifteen minutes, and I left feeling heard, understood and relieved. Thanks so much, Cauline! You made my day!
• MA

  Muhammad Ahsaan Ahmed

  Jul 18, 2025
  1.0
  Called the branch, someone picked up the receiver and hang it down. That’s not a way to deal your customers. It was rude !
• PI

  Pervaiz Iqbal

  Jun 24, 2025
  3.0
  Customer service is ok but not as required. Long lines at teller .

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