Citi

Reviews

• DP

  David Peterson

  2 days ago
  1.0
  I have had a lot of bad experiences with Citibank. It seems like they buy out a credit card and right after that the card becomes worthless. I have closed multiple accounts because of it. But it seems like whenever I thought I was free of Citibank they buy out another credit card. I really loved my AT&T Universal Card originally issued by Universal Bank. If you need a credit card look elsewhere.
• CC

  Cary Cheshire

  Dec 22, 2025
  1.0
  I have 2 accounts with citi and one has been a pleasure and the other has been a complete nightmare. When I tried to get to the bottom of an email an issue. Mr. Ethan…..ESL very obviously couldn’t understand me nor I him, asked me to ID the primary account holder to which I answered I am the only person on the account. The next 2 & 1/2 hours were spent in circle talk hell. Without question the worst customer service experience in history. Finally the person he transferred me to asked me to ID a couple charges and I have never purchased anything from the named company. I spent the next hour asking for a supervisor and was blatantly refused. “Ethan” kept saying I had to Identify this fictional primary account holder. It was infuriating. He tried multiple times to get me to hang but I kept asking for a supervisor to which he read from the script again. So now I have someone in charge of an account that I’m responsible for and not a soul at Cite can use logic or reasoning. I will have to go to Home Depot and have them escalate this. Banks like this are why Credit Unions will always be a better option.
• EM

  Elijah Munoz

  Dec 17, 2025
  1.0
  I'm now locked out of my account and need to update my password in order to login to my citi management account. I cannot receive any 1 time pins through my phone, since it is registered in my old number. I am trying desperately hard to speak to an actual representative instead of then automated voice.
• AA

  Abraham Attaie

  Dec 11, 2025
  1.0
  I’ve been calling this branch for almost 5 hours and they still haven’t answered the phone
• DP

  Dorothea Pickett

  Nov 18, 2025
  1.0
  I really wished I could give this company a negative star. They are horrible and a bunch of criminals. Citibank froze my account on 10/31/25. Because my phone is not in my name. I called and really attempted to cooperate to get this resolved. I was told I had to wait for a letter in the mail. Day 18 no letter and Citibank refuses to help me. I lost my water and struggled to feed my family. They are able to send me emails telling me they will complete a transfer out of my Chime and send me my statement but refuse to send me anything to unfreeze my account. I reached out to the Citi Executive Response team for help and I was told since I reached out to Better Business Bureau and Office of the Comptroller of the Currency they could add 15 business days for every contact. So I can expect to hear nothing till 11/26/25. Almost a month to gain access to my account. Please beware when you trust your money to this bank. I think the celebrities that sponsor this bank need to be aware that they are being paid with money the company stole from consumers.

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