First Citizens Bank

3.5
14 reviews
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Business Details

636 Fairview Road, Simpsonville, SC
29680, United States
(864) 962-5791
https://locations.firstcitizens.com/sc/simpsonville/636-fairview-road

About

Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.

Location

First Citizens Bank
636 Fairview Road, Simpsonville, SC
29680, United States

Hours

Reviews

3.5
14 reviews
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  • JB
    Julia B
    Dec 1, 2023
    2.0
    I just had a bad experience with the Simpsonville First Citizens Bank that I feel I have to share. I tried to call this morning on Friday, December 1st. The customer care line did not pick up my call and there was no way to leave a voicemail so I called the teller line to ask if I could talk to someone in customer care or get a call back. She transferred me to that line and it rang off the hook. I called back and she hung up on me. I called 5 more times because I need this issue fixed and 5 times she hung up on me. Finally on the seventh call, Tristan picked up. at this point I’m very angry and he tells me I need to calm down. I explained I was only angry because my calls were being hung up on! I worked in the bank industry for years. I know what good customer service is, this is not how you run a business. if it wasn’t for the loan we have there I would close this account. As the conversation progressed, Tristan listened and apologized, which is what you should always do when a customer is justifiably upset due to poor service (from a business that is taking our money!) That teller needs some customer service skills and thank you to Tristan for doing his job.
  • DI
    Deanna Ivie
    Mar 2, 2023
    5.0
    Sweet people work here
  • LB
    Luigi Bentley
    Oct 31, 2022
    5.0
    Always friendly and efficient.
  • CC
    Chiro
    Oct 8, 2019
    1.0
    This bank has repeatedly lied to me about how their accounts work and has been fraudulently taking my money for a loan I never applied for. When I called to express my concerns on this issue they delay and lie about calling back. It's clear they're doing everything they can to rob me of my money.
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Frequently Asked Questions About First Citizens Bank

What are the regular banking hours for First Citizens Bank in Simpsonville?

The bank is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.

When is the drive-through service available at this First Citizens Bank location?

Drive-through hours are Monday to Friday from 8:30 AM until 5:00 PM, closed on weekends.