First Citizens Bank

3.8
10 reviews

About

Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.

Location

First Citizens Bank
791 Broughton Street, Orangeburg, SC
29115, United States

Hours

Reviews

3.8
10 reviews
5 stars
7
4 stars
0
3 stars
0
2 stars
0
1 star
3
  • TC
    Tracey Carrigg
    Nov 6, 2025
    5.0
    Ashley Davis at the Broughton St branch is always a pleasure ! Awesome customer service !!
  • MM
    Meika
    Jul 28, 2025
    1.0
    I went to update my number this bank. I couldn't get into the account for a week after the fact. The app stated that the two-step verification was sending the codes to my number, but for some reason, i didn't receive anything. I actually called my phone provider, thinking my phone had an issue, which they said it was fine. Then I went to the bank and sat down with the lady and explained my situation. Now, her response was why didnt i call the 1800 number?" My response was that these types issues are better off being dealt with at the bank. She got me the code from her end of the computer, and upon closely looking at my account, she had put my number in wrong. The issue was resolved, but for real, when someone got to ask me to call the 1800 number, that told me she didn't want to deal with the situation. This banks current policy is that when you update a number, you have to go in person. Complex issues require in person visits, as the 1800 number of customer service has their limits. I was disappointed with this bank. Taking my services to another branch. It's worth the extra gas cause I don't have time to deal with people who don't do their job correctly!
  • ZM
    Z M
    May 31, 2022
    5.0
    Friendly staff
  • NP
    Nancy Pennington
    Feb 19, 2022
    5.0
    Went through drive thur cause my friend is 90 yrs old and legally blind and they were very understanding about how she needed he money in order to be able to see if they marked envelopes and put just what she asked in each one so she could see & know what she had.

Frequently Asked Questions About First Citizens Bank

What are the regular business hours for First Citizens Bank at 791 Broughton Street, Orangeburg?

First Citizens Bank is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends.

Does First Citizens Bank offer drive-through services at this location?

Yes, the drive-through is open Monday through Friday from 8:30 AM to 5:00 PM and closed on weekends.