Business Details
About
Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.
Location
First Citizens Bank
2170 Ashley Phosphate Road, N. Charleston, SC
29406, United States
Hours
Reviews
3.1
29 reviews
5 stars
9
4 stars
8
3 stars
1
2 stars0
1 star
11
- CBChandra BealSep 15, 20251.03pm on a Monday and they are short staffed with no one in Leadership to talk to about my money market account. Terrible customer service to tell me to call someone or come back. Monday and Friday at all banks are peak days. Do better if you want to keep my business.
- TKTim KilmerJul 28, 20251.0Cashed checks written from this bank chain in 4 different branches, including this one once. Today, however, she added an 8 dollar fee, and said it was protocol for those without an account here. I called the Summerville branch before going to any of the branches, and they said no issues if written from there. And there were no fees charged until today, she was adding the fee. Seems discriminatory really. Or they just changed the rules, but, she didn't seem to know, she said she dont know until she ran the check, but, then she said, If no account. So which is it? I suggested maybe because it was smaller than the others. She didn't know why, but then knew why, but, were two different reasons, random and no account. Which makes no sense, as there weren't any fees the last 4 times, different checks. So, maybe just discriminatory. I told her, based on last visits, if I wanted a loan or to open an account, whattdya think the chances of me ever coming here again are? Zero, I'll go to a real bank, that isn't hit or miss with a random fee.
- NKNytue KingSep 12, 20234.0The best in town.
- BBBrian BolglaAug 18, 20171.0Horrible customer service. I was with their branch in Augusta, GA and the ladies there were an absolute pleasure to work with and would go above and beyond to help me with any assistance they could. This branch is absolutely a nightmare to work with. The tellers are extremely rude and not helpful. There is one gentleman that is always nice to work with but the people that answer this branches phone are far from the service I was accustomed to in Augusta. I will certainly be leaving this bank and going with a more family and friend like feel rather than just another customer with a checking, savings and credit card account. It wont hurt them I'm sure but I'll feel better knowing I'm back with a bank that seems to care
Frequently Asked Questions About First Citizens Bank
What are the regular operating hours for First Citizens Bank at 2170 Ashley Phosphate Road?
The bank is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Does First Citizens Bank offer drive-through services and what are the hours?
Yes, drive-through services are available Monday through Friday from 8:30 AM to 5:00 PM. The drive-through is closed on weekends.
Where is First Citizens Bank located in North Charleston?
It is located at 2170 Ashley Phosphate Road, 2nd Floor, North Charleston, SC 29406, USA.
What types of banking products does First Citizens Bank offer at this location?
They offer products including Checking, Savings, Personal Lending, Home Equity, Credit Cards, Online and Mobile Services, Business Checking, Business Lending, Business Credit Cards, and Merchant Services.
What specialized financial services are available at this First Citizens Bank branch?
Services include Mortgage Banker, Private Banker, Investment Advisor, Commercial Lender, Business Lender, Leasing Specialist, and Insurance Specialist.
Is it possible to book an appointment online at this First Citizens Bank location?
Yes, you can book an appointment online via their reservation URL: https://outlook.office365.com/owa/calendar/NorthCharlestonAshleyPhosphate@firstcitizens.com/bookings/
Are there any nearby places where I can grab coffee before or after visiting First Citizens Bank?
Yes, 7 Brew Coffee, a local coffee shop, is nearby and a convenient spot to get coffee before or after your visit.
What nearby medical facilities are available around First Citizens Bank?
Nearby medical centers include Regency SouthernCare - North Charleston, Charleston Endodontics, Gentiva Hospice, PromptCare - North Charleston, and North Charleston Auto Accident Injury Center among others.
Are there any nearby legal service providers around the bank location?
Yes, Bailey Law Offices, LLC, William J. Clifford, LLC Attorney at Law, Anastopoulo Law Firm, Moss & Associates, and Lizzi Law Firm are all located nearby.
How can nearby real estate services be useful when visiting First Citizens Bank?
Nearby agencies like North Charleston Housing Authority and First Choice Real Estate can assist customers with housing and property needs in coordination with banking services like mortgage consultation.