Truist

Reviews

• RD

  Ramses Diaz

  Nov 14, 2025
  1.0
  This bank wasted a full year of my time and money. Last November, I sat down with a banker for about 30 minutes. He clearly told me I would get 5% interest for one year on my CD. We even did the math together on how much I would earn after 12 months – around $700+. That was the ONLY reason I agreed to leave my money there. Almost a year later, I find out the CD is actually at 0.05%. That’s not a small mistake – that’s the total opposite of what I was told. I feel completely misled and scammed. I closed my CD and my checking account on the spot. I will never bank here again. I’m writing this so other people don’t get trapped the way I did. If you open any account here, read every single number on the contract very carefully and NEVER rely on what they “tell” you at the desk. In my experience, what they promised and what they actually put on paper were two very different things.
• JW

  Josh Wurdemann

  Sep 16, 2025
  5.0
  Julian Castillo went above and beyond to help me with an account issue. Calm and relaxing space, people are friendly and I’ve utilized their notary service a few times as well. Not often I come into a branch but always a good experience. Thanks Julian!
• MH

  Matt HARRISON

  Feb 24, 2022
  1.0
  Went in to withdrawal money from my business account. Seems like they are having issues with the new bank cards. Daniel the teller told me I needed to wait until someone called me on the phone. I clarified that my immediate need was withdrawing money from my account. Guess he didn't understand, asked his manager how to get my card activated. Then said I needed to wait and probably would get a call after hours - Odd. I again said Daniel I need to withdraw money, that was my immediate need. Not sure if he was embarrassed that I wasn't doing what he was telling me to do. He proceeded to raise his voice - so everybody in the lobby could hear, "how much money would you like to withdraw from your account?". I said Daniel it would be good to keep this conversation between me and you. He then got angry and said I don't like the way your talking to me, I've decided not to help you. After that odd ball and self obsorbed response I had nothing nice to say. To managment: this is a bank where I keep my money and Daniel works for this bank, is he new or simply does not care about the customer? Not a good look. Ended up driving to Daniel Island no pun intended and the teller was immediately able to withdrawal money from my account.
• CI

  Clement Ingram

  Oct 14, 2019
  4.0
  This BB&T is very much like any other BB&T you have been to. The address locates the bank on Hwy 17S even though the bank actually faces Brickyard Pkwy. Once you reach Brickyard Pkwy, the bank is just past on the right. There is a deceleration lane which you take and turn right onto the property. You are actually behind the building when you pull in. Continue driving (slowly), drive past the traffic exiting the bank until you reach a lane that runs between the bank and the adjoining strip mall. Drive past the bank on the right until you come to the entrance which is on the right. Turn in and you will recognize the same bank layout you're probably familiar with.

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