Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.2
13 reviews
5 stars
3
4 stars0
3 stars0
2 stars
3
1 star
7
- ESEbony Stephens5 days ago1.0This is the 2nd time I've encountered poor customer service at this bank. My driver license and cards were stolen/lost. There was fraudulent activity on the account and the card was canceled. To access funds, I had to visit the branch. After answering 20 questions, showing my identification, and waiting an excessive amount of time, I was told that my U.S. passport card was not accepted and I could not withdraw funds. I am able to get through TSA security at the airport with my U.S. passport, but I can not access my own account. I went to my credit union and was able to get funds with my passport card in minutes, no problem. Truist makes it easy for criminals to hack your accounts, but difficult for their actual customers. There was no smile, no customer care, no regard for the customer. I have only been keeping limited funds in this account for auto pay transactions since the service has been downhill. I've had this account for over 20 years when the bank was Suntrust. But this is my last month with this bank. DO NOT RECOMMEND...Poor service, poor products and rates.
- BDBryce DrydenOct 31, 20251.0Slowest staff. It's my closest branch and I actively avoid it.
- SCSarah ConnerSep 22, 20252.0You can definitely tell they have changed staff at the Broad River location the friendliness and the smile are gone .They cold hearted and dont care what you got going on.Today I have to honestly say I been with this branch for years and the treatment I got here was terrible and the bank person acted like she sint want to be bothered I left and going to try another branch...Bring back the good ones ..
- AFAhmed FarhanJul 9, 20241.0Came to accompany someone, and to see a person in the office (keep in mind there are four offices each with a person in them) but SOMEHOW there’s only ONE that can handle what we need handled. It’s been more than an hour of just sitting in the chairs in the VERY BACK, as we were rudely instructed to go to. This is RIDICULOUS…I can expect better service in a convenience store!! so glad I don’t bank here and very sorry for those that have to! Id recommend switching out ASAP if you can!
- BSBelinda SubiaJun 12, 20241.0Everytime I come into this branch since it’s my bank and This is the closest one by me. The person who is able to do anything other than deposits is always out or on lunch. They always send me to the Irmo branch. Never fails. Always try to give the benefit of the doubt and come back but always get sent away.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist on weekdays?
The drive-through is open Monday through Thursday from 9:00 AM to 5:00 PM and on Friday from 9:00 AM to 6:00 PM.
Is Truist open on weekends?
No, Truist is closed on Saturdays and Sundays.
How can I open a new account with Truist?
You can open a new account online, by visiting a branch during business hours, or by phone at 844-4TRUIST (844-487-8487), Monday through Friday 8 AM to 8 PM and Saturday 8 AM to 5 PM.
How do I activate my Truist debit card?
You can activate your debit card online to start making digital purchases and in-person payments using your checking account.
What services and products does Truist offer?
Truist offers checking, commercial banking, credit cards, loans, mortgages, online and mobile banking, savings accounts, small business banking, and wealth management services.
Where is the Truist branch located?
The branch is located at 7231 Broad River Rd, Irmo, SC 29063, Richland County.
Are there ATMs near the Truist branch?
Yes, nearby ATMs include BB&T ATM, LibertyX Bitcoin ATM, Wells Fargo ATM, and Coinme ATM.
What nearby dining options can I visit before or after my banking appointment at Truist?
Nearby dining options include China House, a Chinese restaurant, and Jersey Mike's Subs, a sandwich shop and fast food restaurant.
What local services are available near Truist for personal care?
Nearby personal care services include Pro Styles Barbershop and Salon, AIZA Hair & Body salon and day spa, and Nails & Toe Care Spa Service.
How can I access Truist’s mobile banking apps?
Truist offers mobile banking apps available on the Apple App Store and Google Play Store.