First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.
We have been using First Citizens Bank since we started our business. They have always been great, I just want to point out Jason has been stellar in offering our business new options that we were not aware of. If you need anything with regular banking or business options I would highly recommend him.
JB
J Briel
6 days ago
4.0
Nice bank took one star for the eight dollars they charged me to cash a check wrote out from there bank, I think all banks should honor there own checks weather you have an account or not. They wanna make money cashing checks, take all checks and charge for ones not from there bank. Legal theft
JD
Jeremey Dillon
Jul 17, 2025
5.0
This is one of the better branches of First Citizens with a great staff, expedient service and well maintained grounds. The interior reflects the excellent maintenance of the exterior, as well as the consideration that they have for their clients.
I've found that the bank tellers speak with courtesy, while also not shouting one's personal information across the room.
In a digital age of convenience these things can be overlooked, however this branch does still care about the clients who sometimes want to speak to a real person!
Thank you for reading!
SM
SC MILSPOUSE
May 5, 2023
1.0
I called ahead about getting small bills for a cancer fundraiser. I was told to use their ATM (pay their fee) and then they would help me. They refused to help, wasting my time & gas. I went to a competitor/national bank (WF) in Chapin where I was treated like a premiere customer, even given a free zippered pouch to use for the event. Never again at First Citizens; no more ATM fees from me!
Frequently Asked Questions About First Citizens Bank
What are the regular business hours of First Citizens Bank at 1509 Dutch Fork Road?
First Citizens Bank is open Monday to Friday from 9:00 AM to 5:00 PM, and is closed on Saturdays and Sundays.
Does First Citizens Bank offer drive-through banking? If so, what are the drive-through hours?
Yes, the drive-through is available Monday to Friday from 8:30 AM to 5:00 PM, and it is closed on weekends.
Is the First Citizens Bank at Irmo - Ballentine location open on public holidays?
The branch is closed on major holidays including November 11, November 27, December 25, and January 1.
What types of banking products are available at this First Citizens Bank?
The bank offers checking, savings, personal lending, home equity, credit cards, online and mobile services, business checking, business lending, business credit cards, and merchant services.
Does First Citizens Bank provide specialized services?
Yes, services include mortgage bankers, private bankers, investment advisors, commercial and business lenders, leasing specialists, and insurance specialists.
Can I schedule an appointment with First Citizens Bank at the Irmo location?
Yes, appointments can be scheduled online via their reservation URL at https://outlook.office365.com/owa/calendar/IrmoBallentine@firstcitizens.com/bookings/
What is the contact number and fax for First Citizens Bank at this location?
You can call them at +1 803-781-3414 and fax at +1 984-867-3056.
What local dining options are near First Citizens Bank at 1509 Dutch Fork Road?
Nearby restaurants include Social Grill (sports bar and breakfast), The SandBar (cocktail bar), Carolina Wings and Ribhouse, Zaxby's (fast food chicken), Hardee's / Red Burrito, and Tonella's Pizza Kitchen.
Are there any nearby automotive services close to First Citizens Bank?
Yes, customers can access Jones Tire & Auto, Lakeside Auto Repair, and Sudz Car And Dog Wash for automotive repairs, tire services, and car washing.
What nearby amenities can customers visit before or after banking at First Citizens?
Customers can visit the CVS Pharmacy for medical supplies, Lake Murray Liquors, the UPS Access Point location for shipping needs, and The Salvation Army Thrift Store for shopping and charity.