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My most recent experience with this particular branch reminded me why customer service is inate. You have it OR don't. The rep, whom I sat across from, asked me "Do you have a pen to jot some things down?" Is it me or should he have offered me one of his...better yet one with Wells Fargo advertising on it? I thought his asking that was unprofessional at best and not strategic at worst. I had one, specific question. He never asked what my question was, but he certainly gave me answers to plenty of questions that I never asked. He also let me know that he had an appointment with another client in about 10 minutes. To sum this up easily: He had no pen and no time. He squeezed in just enough time to pontificate; I assure you any precious time lost in his cube was due to his ego, not my ONE, specific question. Knowledge and expertise in your brain or dispalyed on a fancy, metal, desk plate matter little when you talk first and listen and ask last.
JM
JD Miller
Jul 24, 2017
5.0
Great bankers and amazing customer care support. Switched due to work but loved seeing these guys every week.
P1
Pepe 18
Mar 6, 2017
1.0
Very poor customer service experience here involving Pam and Monica. Very unprofessional.