First Citizens Bank

Reviews

• SD

  Scott Davis

  Oct 8, 2025
  5.0
  Always friendly and helpful!
• SK

  Sarah Kelley

  Oct 7, 2025
  1.0
  This review is for First Citizens Card Services - not this location. If I could give 0 stars I would. Every single time I’ve had a card shipped, whether because of a routine cause like expiration or for theft, they have screwed it up. Several years ago I called them weekly for almost two months for updates on my card only to find out after all that time that they’d never shipped it. The several agents I’d spoken to before must have been lying to me about the status because there was no status to track, and it took me almost two months to get someone who told me. Recently my card was stolen and the new one was expected within 3-7 business days. After 7 business days I called back and was told their policy was 7-10 business days instead, and that the first person I’d spoken to was incorrect. After 10 business days, which is almost three full weeks without my card, I called back again and found out they shipped it to an address that was removed from my account almost two years ago. This is unacceptable. When I asked them why my address hadn’t been updated in their system when I’d updated it in the mobile app the day I moved, I was given a run-around. And I am still without my card. The card services department of this bank is a miserable joke at best. And the worst part is THEY TRIED TO GET ME TO PAY TO EXPEDITE THE SECOND CARD
• JJ

  James

  Jun 7, 2025
  1.0
  Terrible. We attempted to utilize their financial planning group and it was an awful experience. Unkept promises, continually missed deadlines, and requiring us to pay for their planning. They made no effort to make things right and continued to make promises and not keep them. We lost money, tons of time and finally cut the cord.
• AT

  Adam Touma

  May 17, 2021
  1.0
  I started my own law firm and I took a lot of time in choosing my bank. After talking to a lot of people I choose First Citizens and I began at the DT branch on Mcbee. I was really hopeful but I really feel upset. I’ve been treated poorly every time I have been there. I never get greeted. They always make me wait. They are never happy to see me. When I ask questions about banking services they don’t know they answers and they seem annoyed I am asking. I really do my all to be nice and patient but I hate being disrespected. After five separate occasions of this I have decided to go to another branch and I will never go back to this branch. It was really disheartening and disappointing. I am 100% serious and severely disappointed.
• SS

  Scott “Biff” Smith

  Nov 12, 2020
  4.0
  Very friendly

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