Business Details
About
Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.
Location
Hours
Reviews
3.9
11 reviews
5 stars
8
4 stars0
3 stars0
2 stars0
1 star
3
- TFTaylor FreeJun 11, 20255.0Great bank to work with!
- KRKenneth RidgellOct 8, 20241.0RUN IF YOU ARE A SMALL BUSINESS OWNER. Absolutely blatantly rude and horrible customer service- has been for years. They can help you with nothing and just passes you department to department. I have tried for years to be patient and hate to write bad reviews but I have no option but to voice my concerns. D
- AMAngela MorrisJun 7, 20245.0I called this branch and spoke to the most helpful and nicest teller I have ever had the pleasure of working with. I called this morning and spoke with Braden Smith and he went out of his way to help me find an answer to my question. He could have very easily told me he didn't have the answer or pass me along to someone else, but he didn't. He called and emailed people so that he could give me the answer. This is not my usual branch. It was just the first one on Google when I searched. But I just wanted everyone to know how awesome this teller was! Thank you so much for all of your help! I really hope his supervisor sees this review.
- PHPamela HoytAug 25, 20161.0I have never in all of my years of a family business (over 50 now) been more dissatisfied with the customer service at First Citizens Bank. The Augusta Road Branch in particular. For a bank that was founded on the premise of helping small business grow and succeed, it's comical how they are anything but helpful. As a co-owner of 2 of Greenville's small businesses, we don't welcome changing banks and it takes a lot of effort to move our businesses elsewhere. Both are now moved! The branch is a constant change of tellers so the customers never get to know who they are dealing with and in the last few years they can't seem to keep a branch manager. I've never met the latest despite being in the branch often... she's never present. They are quick to pass the problem if you ever need assistance with any merchant service issue or online problem... no help there. And any help with occasional small business funding for large purchases, don't bother asking. Bank elsewhere - a robot is more personable than First Citizens!
Frequently Asked Questions About First Citizens Bank
What are the regular business hours of First Citizens Bank at 2201 Augusta Street?
The bank is open Monday to Friday from 9:00 AM to 5:00 PM and is closed on weekends.
Does First Citizens Bank offer drive-through service and what are the drive-through hours?
Yes, there is a drive-through service available Monday to Friday from 8:30 AM to 5:00 PM; it is closed on weekends.
Where is the First Citizens Bank branch located in Greenville?
It is located at 2201 Augusta Street, Greenville, SC 29605, United States.
What types of banking products and services are offered at the Greenville Augusta Street branch?
The branch offers products including Checking, Savings, Personal Lending, Home Equity, Credit Cards, Online and Mobile Services, Business Checking, Business Lending, Business Credit Cards, and Merchant Services.
Is the First Citizens Bank branch at 2201 Augusta Street open on holidays?
The branch is closed on holidays such as November 11, November 27, December 25, and January 1.
How can I make an appointment at the Greenville Augusta Street First Citizens Bank?
You can book an appointment through their online reservation page at https://outlook.office365.com/owa/calendar/GreenvilleAugustaStreet@firstcitizens.com/bookings/.
What nearby places can I visit after banking at First Citizens Bank on Augusta Street?
Nearby you can visit The White Iris for shopping, Joy of Tokyo for sushi dining, and The Nested Fig Garden for flowers and gifts.
Are there other banks near First Citizens Bank at 2201 Augusta Street?
Yes, Southern First Bank and First Bank - Greenville SC Augusta are nearby banking options.
Where can I find places to eat near the First Citizens Bank in Greenville?
Nearby dining options include Joy of Tokyo (Japanese cuisine), The Donut Experiment (breakfast and brunch), Duck Donuts (bakery and coffee), CAVA (Mediterranean), and McDonald's (fast food).
Are there fitness and beauty services near First Citizens Bank at Augusta Street?
Yes, nearby you can find Iron Tribe Fitness gym, 9Round gym, Arrivee beauty salon, Beyond The Mirror hair salon, and The Hair Vixens beauty salon and wig store.