First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.
I don’t usually write reviews, but I wanted to take a moment to share my experience with First Citizens Bank—especially because of the incredible support I received from Frederic.
I recently needed to secure a home equity loan for my business, and to be honest, it wasn’t an easy journey at first. I had been turned down by other banks and lending companies, and things were beginning to feel uncertain. Then I had the chance to work with Frederic, and everything changed.
From the start, Frederic was professional, kind, and incredibly attentive. He took the time to listen to my needs, explained every step of the process clearly, and followed through on every detail without me having to ask twice. He responded to emails and calls quickly, provided all the information I needed, and made sure I felt supported the entire way through. It genuinely felt like he was handling this with the same care and urgency as if it were his own business.
Thanks to his help, I was able to complete the loan successfully, and I even decided to open a business account with First Citizens Bank. I truly appreciate how he went above and beyond—not just as a banker, but as someone who genuinely cares.
It’s rare to find this level of dedication and service, and because of Frederic, I feel confident continuing to work with this bank for the long term. I’m sincerely grateful and wouldn’t hesitate to recommend this branch to other small business owners.
JD
Jeremy DeWitt
Apr 19, 2024
5.0
Model A Brewing recently switched to First Citizens at this location. We couldn’t recommend them enough. Very friendly staff and eager to help!
GG
Gordon Gillelan
Jan 15, 2021
5.0
They resolved my issue
DV
Denise Vercota
May 20, 2020
5.0
I began banking here in 2012 after WF began charging monthly fees and minimum balances. FC offered an interest free checking account with no minimum balance. That sold me. That AND the fantastic, personable customer service I have ALWAYS received when doing my banking. I even received a call from them during this quarantine time to check in and say hi. A lovely, well received gesture. Thank you to all my friends at FCB, TC. You all ROCK!
Frequently Asked Questions About First Citizens Bank
What are the regular business hours for First Citizens Bank in Fort Mill?
The bank is open Monday through Friday from 9:00 AM to 5:00 PM, and closed on Saturdays and Sundays.
Does First Citizens Bank offer drive-through service hours?
Yes, the drive-through service is available Monday to Friday from 9:00 AM to 5:00 PM and is closed on weekends.
Is First Citizens Bank open on public holidays?
The bank is closed on major holidays including November 11, November 27, December 25, and January 1.
Where is First Citizens Bank located in Fort Mill?
It is located at 2880 Highway 160 West, Fort Mill, SC 29708, USA.
What types of banking products does First Citizens Bank offer at this location?
They offer products including checking, savings, mortgage, home equity, credit cards, online and mobile banking, business checking and lending, investment solutions, and wealth services.
Can I book an appointment online at First Citizens Bank Fort Mill?
Yes, appointments can be made online through their booking URL at https://outlook.office365.com/owa/calendar/FortMillTegaCay@firstcitizens.com/bookings/.
What nearby places can I visit before or after banking at First Citizens Bank in Fort Mill?
You can visit nearby spots like Baskin-Robbins for ice cream, Madison's On The Corner bar, or the Comedy Zone Fort Mill for entertainment.
Are there any convenient automotive services near First Citizens Bank in Fort Mill?
Yes, services like TEGA CAY OIL CHANGE - VALVOLINE OIL, Tega Cay Wash & Lube, and Rally Point Auto Detailing are nearby for your car maintenance needs.
What nearby dining options are available around First Citizens Bank, Fort Mill?
Nearby dining includes Bojangles' for fast food and J Tea Tega Cay for bubble tea and coffee.
Are there any health and wellness facilities close to First Citizens Bank Fort Mill?
Yes, you can visit Muscle Factory LLC gym and Planet Fitness nearby for your fitness needs, and Lux Nails salon for beauty services.