Wells Fargo Bank

Reviews

• WM

  Wyona Muhammad

  Nov 7, 2025
  5.0
  The staff provide great customer service and are very professional.
• RR

  Robin

  Nov 4, 2025
  1.0
  I hope I never need to use this location again. I came in around 1250, in need of customer service. The teller at the 1st station/far left looked at me, no greeting at all, & looked away. I sat down, finally, after about 15 minutes, a male came out, to ask what I needed help with. He checked me in, & said someone would be with me shortly. 2 other customer service reps in an office had a client, I assumed one of them/or anyone could assist me afterwards. WRONG. One came out the office & went to the teller line, & helped clients who came in after me. I’m sure she could do what I needed from there, but no. The next office person finished a client, after my now at least 30 minute wait. I asked if she could help me, but was told, “she needs to go to lunch, we have to keep the lunch schedules going”. UNACCEPTABLE! You would rather have waiting clients keep waiting, so you can take your lunch, that speaks volume, clearly, your clients aren’t priority. I too, am in Banking, this is extremely POOR customer service. All the bankers here, they walked around, without a care, appearing not busy, while clients on their lunch breaks have to wait, until it’s convenient for the bankers to help. Honestly, they won’t help, unless it’s something they want to help with. Finally, an hour later, another banker came in, went straight to an office, while I still waited. She immediately got on her office phone & called a client. She then came out, ignoring me, & announced to a teller “I have an appointment coming in at 2”. Thank God, the teller responded that she would need to help me, before her appointment. Otherwise, I would’ve continued to wait, for simple account maintenance, which takes 10 minutes at the most. This was an humbling experience & I would never recommend this bank branch to anyone. The bankers don’t care about their customers. Appears they’re just working, to have a job. Do better Wells Fargo, please. Re-train your staff, with better customer service. Had my request not been urgent, & I could do it online, I would have left sooner. 1 hour, 15 minutes, for a simple request. My time & bank loyalty definitely are not valued here.
• DC

  D Crumbley

  Sep 30, 2025
  1.0
  Wish I was able to give zero stars. Went to this location to make a deposit for my workplace. The deposit was $174, had a customer pay their bill with a $100 bill and 2 $50 bills, total $200. I took the $200 to this bank along with a deposit slip. I needed to deposit the $174 and receive change of $26 back. I was told by both female tellers at the counter that business accounts must have the exact change to make deposits. I thought I misunderstood and asked for clarification. Once again I was told I would need the exact amount of the deposit. I asked how I was supposed to do that, when after giving the customer change back from their payment, I was not able to make the exact amount for the deposit without receiving change back. Yet again both tellers said business deposits need to be the exact amount. Is this not a bank??? What exactly is the reason that I cannot get change back from a deposit??? I provided my photo id and bank debit card for my employer. Ended up asking for the cash back and I drove an extra 4 miles to another branch and had absolutely no issues whatsoever! The teller at this bank was so very pleasant and friendly! I have never been treated so badly as I was at this location 101 Forum Drive, Columbia SC 29229, I’ll drive the extra 4 miles. Yet another reason I will never bank with Wells Fargo for my personal needs.
• BB

  Brenae Bb

  Jun 25, 2025
  5.0
  The ladies in here are a ray of sunshine!! It’s great coming in and always excited to bring my family in. From Dj, bobbie & Lyla
• WT

  wendemu tesema

  Nov 15, 2024
  1.0
  Very terrible customer service !!!

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