Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.1
16 reviews
5 stars
8
4 stars0
3 stars0
2 stars
1
1 star
7
- ZWZach WoodhamJan 4, 20245.0Adea was a huge help over the phone when I called up there and the entire staff is always very nice to work with. Great team and thank you for your help Adea!
- PDPatrick DunbarNov 17, 20235.0Always very friendly and helpful
- MBMajor BarrettFeb 22, 20201.0Absolute worst bank I've ever dealt with. Half the time I didn't even know exactly how much money was in my account with their account overview. Charged return item fees when I had no clue I had less money in my account than it displayed in the app. When I tried to talk to someone they just regurgitated company policies. They do not care about their clients, and it shows through their terrible customer service.
- SHSteven HJul 13, 20181.0In general, the staff at the Chapin branch of BBT tries to be helpful and responsive. My problems with the company have all been more attributable to BBT's corporate policies than to the individuals trying to do a decent job in this branch. It appears as if there is absolutely no decentralization of decision-making from the corporate level, thereby requiring customers to jump through time-consuming and irritating bureaucratic hoops to get anything accomplished. Despite owning a sizeable block of BBT stock, I can't recommend the company from the perspective of a client. The corporation appears to be managed by a bunch of control freaks.
- RSRich ShubertFeb 23, 20181.0I wish I could give ZERO stars. The worst bank I've EVER had the displeasure of dealing with. Do NOT BANK HERE!!!
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist in Chapin?
The drive-through is open Monday through Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. It is closed on Saturdays and Sundays.
When is the Truist branch in Chapin open for in-person services?
The branch is open Monday through Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. It is closed on weekends.
What types of accounts does Truist offer?
Truist offers checking accounts for daily transactions and savings accounts to help you save for goals or emergencies.
How can I open a new account at Truist?
You can open an account online, by visiting a branch during business hours, or by phone at 844-487-8487. Opening at a branch provides an immediate temporary debit card.
How do I activate my Truist debit card?
Debit cards can be activated online to begin making digital and in-person payments with your checking account.
What financial services does Truist offer besides checking and savings accounts?
Truist provides a range of services including business loans, mortgages, credit cards, investment and wealth management, insurance services, and cash management.
Is there a reservation option to make an appointment at Truist Chapin?
Yes, you can schedule an appointment online through the Truist reservation site for personalized services.
Are there any convenient places near Truist for dining after a banking visit?
Yes, nearby you can find Zorba's Restaurant for Greek cuisine and La Fogata Mexican Restaurant for Tex-Mex dining.
What local shopping or conveniences are near Truist in Chapin?
Nearby conveniences include several Circle K convenience stores, Kangaroo Express gas station, The Pantry gas station, and Redbox rental kiosks for food and entertainment.
Are there real estate services located close to Truist Chapin?
Yes, multiple real estate agents and agencies are nearby, including RE/MAX At The Lake, Shelby Minges, Kelly Greene, Gina W. Breland, Molly Sims, and several others.