Truist

Reviews

• JS

  Jozef Senna

  Sep 15, 2025
  1.0
  RUDE !!!! Not enough staff.
• KB

  Kim Barnwell

  Jan 6, 2024
  1.0
  Truist in Beaufort tellers are rude and unprofessional.
• MW

  Matt Wehrhan

  Nov 15, 2023
  1.0
  Severely understaffed. Highly inconvenient. I just want to close an account and the 3 times I have tried so far the 1 banker working always is preoccupied and unavailable. I have tried calling but get told I have to come in. Why? Why can’t I close it over the phone like any other bank has allowed me to do? I take time out of my work day to come in and still can’t get assisted. Horrible bank. Horrible branch. Will never use Truist or recommend them.
• CH

  Chris Hawke

  Jun 26, 2018
  1.0
  Well, first it was a long, drawn-out process to prove residency even though I showed them 6 months of receipts from my SC rental Arrangement, but since the address wasn't "printed on an envelope" it didn't suffice. I thought it was bogus and asked to speak to a manager. "Oh, I am the manager." He responded. I have been pleased with their overdraft protection, so far, they haven't been charging me any undue fees with it on, which is nice because I cannot claim to be the most organized person, and do lose track of my posted-balance fairly often. While their 'U app' seems to be pretty well-thought-out, it has still proven almost impossible to change my PIN from the one which they assigned me on a mailer which they sent out four days after I set up the account. Honestly I don't understand why I couldn't have just picked my own PIN when I set up the account? I suppose losing the mailer was my fault.. But unfortunately, to my knowledge there seems to be no way to change a PIN through the 'U app' or through the automated phone system, which has proven Extremely difficult to get through to a representative. So after visiting the branch to have a check deposited, I asked the woman if I could change my PIN, but she must have forgot my request in the process of informing me that I can't even make withdrawals after depositing a check to my account that I don't have enough cash in my account to already cover? (I suppose at BB&T they can't put a check through as cash, so that you can access funds immediately? Common Practice at other banks.) Days later, while at the grocery store parking lot, I realized that in my frustration while at the bank, I had forgotten to remind her (again) to change my PIN, and couldn't access my balance without a PIN b4 hand. I went in blind - not really knowing how much money I had - and was totally embarrassed at checkout when I had to put those few items that I didn't have enough money for back. I guess that's why my mom and grandmother always harass me to keep a check-register but, hey, I'm a millennial and soon it'll all be digital anyway, what's the point? So I had to go back, yet again, to the branch and speak to a different woman. She was friendly enough and did SEEM to set up my new PIN correctly, but apparently it was NOT setup correctly, as here I am, ONCE AGAIN at the branch, trying to use their ATM, and only getting the error message 'invalid pin.' I guess it goes to show: Size isn't everything, and neither are looks. I only wish there was a PNC around here, or a State Street Bank up north where I frequent. Thumbs WAY down; written in complete dissatisfaction outside the Kemmerlin branch, after hours with no money and things to get done. Thanks for nothing BB&T, the cons of the corporate-red-tape that you yourselves don't even seem to understand far outweigh the benefits of your overdraft-protection, which seems to be your only redeeming quality. See you soon, CHRIS

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