First National Bank (FNB) Wilkes Barre Arena provides a full range of consumer banking, commercial banking and wealth management services, plus industry-leading online and mobile banking solutions. Apply for an account online or visit our Wilkes Barre Arena location today.
Nicole DeLeo-McCoy the branch manager at the Wilkes-Barre branch is entirely unprofessional. I had an extremely disappointing experience at the Wilkes-Barre branch, primarily due to the behavior and leadership of the branch manager, Nicole DeLeo-McCoy. In my interactions with her, she came across as unprofessional, dismissive, and needlessly confrontational. Rather than helping resolve a straightforward issue, she escalated it and spoke in a condescending tone, not just to me but also to staff in front of customers.
The environment in the branch felt tense and uncomfortable. This suggests a toxic workplace culture that starts at the top. If this is how leadership operates, it’s no surprise the service is poor and morale seems low.
There are many banking options in the area. I strongly recommend choosing one that values professionalism, respect, and basic customer service. This branch fails on all counts. I plan to close my account immediately.
LC
Laura Cihocki
Aug 14, 2025
5.0
The girls r always ready to help
LD
Leslie Dawn
Mar 28, 2025
1.0
This bank finds loop holes to steal your money. They don't give explanation nothing. Just shut your account down. I am not the only person they did this too.. theives find a different bank
JM
John McDermott
Dec 27, 2023
2.0
Wanted to stop a stop payment. They would not do it. Would not put my stop payment fee back on my account.
Frequently Asked Questions About First National Bank
What types of services does First National Bank provide?
First National Bank offers commercial banking, consumer banking, wealth management services, and industry-leading online and mobile banking solutions.
What are the regular opening hours of First National Bank in Wilkes Barre?
The bank is open Monday to Thursday from 9:00 AM to 4:00 PM, Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
What are the drive-through hours at First National Bank in Wilkes Barre?
The drive-through is open Monday to Thursday from 9:00 AM to 4:00 PM, Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:00 PM.
Is First National Bank open on major holidays?
No, the bank is closed on holidays including November 11, November 27, December 25, January 1, and January 19.
Where is First National Bank located in Wilkes Barre?
It is located at 120 Highland Park Blvd., Wilkes Barre, PA 18702, USA, near the Wilkes Barre Arena.
Are there ATMs nearby First National Bank in Wilkes Barre?
Yes, there are several ATMs nearby, including two First National Bank ATMs and The Exchange Network ATM.
What dining options are available near First National Bank in Wilkes Barre?
Nearby dining options include Kinya Ramen (Japanese cuisine), Logan's Roadhouse (steakhouse), Miller's Ale House (American restaurant and bar), Sweet Frog Wilkes-Barre (frozen yogurt), Nello's Pizza (Italian pizza), Flaming Crab (seafood), and Cracker Barrel Old Country Store (Southern cuisine).
What shopping and service options are close to First National Bank in Wilkes Barre?
Nearby shopping and service locations include Wegmans (supermarket and pharmacy), T-Mobile (mobile phone store), GameStop (video games and electronics), Party City (party supplies), and Sally Beauty (beauty supplies).
Are there any health-related services near First National Bank in Wilkes Barre?
Yes, Affordable Dentures and Implants (dentist and prosthodontist) and Geisinger Health Plan Store (health insurance office) are nearby.
Can customers combine their visit to First National Bank with nearby recreational activities?
Yes, customers can visit King’s College Athletic Fields for sports or McCarthy Stadium for football events, which are close to the bank and offer recreational opportunities before or after banking.