First National Bank

3.1
9 reviews

About

Bank
First National Bank (FNB) Wilkes Barre Arena provides a full range of consumer banking, commercial banking and wealth management services, plus industry-leading online and mobile banking solutions. Apply for an account online or visit our Wilkes Barre Arena location today.

Location

First National Bank
120 Highland Park Blvd., Wilkes Barre, PA
18702, United States

Hours

Reviews

3.1
9 reviews
5 stars
4
4 stars
0
3 stars
1
2 stars
1
1 star
3
  • BB
    Brianna
    Oct 16, 2025
    1.0
    Nicole DeLeo-McCoy the branch manager at the Wilkes-Barre branch is entirely unprofessional. I had an extremely disappointing experience at the Wilkes-Barre branch, primarily due to the behavior and leadership of the branch manager, Nicole DeLeo-McCoy. In my interactions with her, she came across as unprofessional, dismissive, and needlessly confrontational. Rather than helping resolve a straightforward issue, she escalated it and spoke in a condescending tone, not just to me but also to staff in front of customers. The environment in the branch felt tense and uncomfortable. This suggests a toxic workplace culture that starts at the top. If this is how leadership operates, it’s no surprise the service is poor and morale seems low. There are many banking options in the area. I strongly recommend choosing one that values professionalism, respect, and basic customer service. This branch fails on all counts. I plan to close my account immediately.
  • LC
    Laura Cihocki
    Aug 14, 2025
    5.0
    The girls r always ready to help
  • LD
    Leslie Dawn
    Mar 28, 2025
    1.0
    This bank finds loop holes to steal your money. They don't give explanation nothing. Just shut your account down. I am not the only person they did this too.. theives find a different bank
  • JM
    John McDermott
    Dec 27, 2023
    2.0
    Wanted to stop a stop payment. They would not do it. Would not put my stop payment fee back on my account.
  • DS
    Darryll J. “Bop PHilly” Purnell Sr
    Jan 15, 2015
    5.0
    Spearhead

Frequently Asked Questions About First National Bank

What types of services does First National Bank provide?

First National Bank offers commercial banking, consumer banking, wealth management services, and industry-leading online and mobile banking solutions.

What are the regular opening hours of First National Bank in Wilkes Barre?

The bank is open Monday to Thursday from 9:00 AM to 4:00 PM, Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.