First National Bank

3.1
9 reviews

About

BankFirst National Bank
First National Bank (FNB) Wilkes Barre Arena provides a full range of consumer banking, commercial banking and wealth management services, plus industry-leading online and mobile banking solutions. Apply for an account online or visit our Wilkes Barre Arena location today.

Location

First National Bank
120 Highland Park Blvd., Wilkes Barre, PA
18702, United States

Hours

Reviews

3.1
9 reviews
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  • BB
    Brianna
    Oct 16, 2025
    1.0
    Nicole DeLeo-McCoy the branch manager at the Wilkes-Barre branch is entirely unprofessional. I had an extremely disappointing experience at the Wilkes-Barre branch, primarily due to the behavior and leadership of the branch manager, Nicole DeLeo-McCoy. In my interactions with her, she came across as unprofessional, dismissive, and needlessly confrontational. Rather than helping resolve a straightforward issue, she escalated it and spoke in a condescending tone, not just to me but also to staff in front of customers. The environment in the branch felt tense and uncomfortable. This suggests a toxic workplace culture that starts at the top. If this is how leadership operates, it’s no surprise the service is poor and morale seems low. There are many banking options in the area. I strongly recommend choosing one that values professionalism, respect, and basic customer service. This branch fails on all counts. I plan to close my account immediately.
  • LC
    Laura Cihocki
    Aug 14, 2025
    5.0
    The girls r always ready to help
  • JD
    Jesus DeLeon
    Dec 30, 2023
    1.0
    The worst bank there is. I am a business owner. They have a policy where you can’t cash more than a $250 check for “non customers”. As a business owner ofcourse, I would need to at times to cash a check the very same day. Not with this bank. Any other bank is hassle free and business can be operated smoothly. They shouldn’t even be a bank.
  • RW
    Robin weber
    Jun 7, 2021
    5.0
    Great bank, great location. Was sorry to have Pikes Creek location shut down a few years ago as it was super convenient to my house. Then you go and shut down Nanticoke! If you shut this one down I will definately switch banks

Frequently Asked Questions About First National Bank

What types of services does First National Bank provide?

First National Bank offers commercial banking, consumer banking, wealth management services, and industry-leading online and mobile banking solutions.

What are the regular opening hours of First National Bank in Wilkes Barre?

The bank is open Monday to Thursday from 9:00 AM to 4:00 PM, Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.