Truist

2.3
26 reviews
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Business Details

5220 KUTZTOWN RD, TEMPLE, PA
19560, United States
(610) 929-6901
http://www.truist.com/locations
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About

Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
5220 KUTZTOWN RD, TEMPLE, PA
19560, United States

Hours

Reviews

2.3
26 reviews
5 stars
8
4 stars
0
3 stars
0
2 stars
1
1 star
17
  • NG
    Naiesha Glover
    Jun 7, 2025
    1.0
    DO NOT RECOMMEND AT ALLLLLLLL. My two accounts were in a claim with the fraud department so I opened a third account and switched everything to the new account. They ended up freezing all three accounts and I had no access to my money for almost two months. No updates. I called the 800 number for answers, I was told to go into the branch for an update. I called the bank at 9:05 am on a Saturday they don't answer the phone. I call 20 mins after again no answer. I wanted to avoid having to drive out there to be told I cant have my money. I end up going and there was only 1 customer in the bank, so why couldn't they answer the phone? The bank teller with the red hair was rude and must've have woken up on the wrong side of her pillow. I tell her what was told to me by the customer service rep and without even checking she can't help. I walk out. I called everyday to ask why the new account was locked and no straight answer. The Analyst was too busy to call and explain anything, everyone else was unable to tell me anything. I was told to wait 7 business days before an update. 7 days came no update. Was told to all June 5th, I call no straight answer or update. Then told to call in another 7 business days. Again waited and nothing. They closed the accounts without letting us know anything. Had to call to find out that accounts were closed and money was being sent via check. Mind you why not inform us that we could come into the bank to withdraw everything? Now the client advocate wants to talk to me. Too late! Will never bank here again.
  • YN
    ynes narvaez
    Nov 23, 2024
    5.0
    Excelente atención
  • KR
    Kimberly Rodriguez
    Jul 6, 2023
    5.0
    great service every time!
  • JJ
    j
    Oct 7, 2017
    1.0
    Super slow and untrained personnel,they have no idea what they are doing!
  • BS
    Bill Seidel
    Aug 26, 2017
    1.0
    Unorganized staff. No signs tell people what lines are fast pass of for big bags. Parking lots are a total mess. Pricing is outrageous. The venue itself is great to view a concert.
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Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.