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For 120 years, people have come to Northwest with dreams and ambitions. Sometimes, the solutions aren't so obvious or easy. Sometimes, we have to work a little harder to find the best answer and achieve success. At Northwest, we're passionate about helping people. Connecting them with the right products and services to reach their financial goals, whether they come to us to bank, borrow, invest or plan. With locations in Pennsylvania, Ohio, New York and Indiana, we take pride in our work and care about others. Because when they succeed, we succeed.
When I first called to the bank explaining that I would like to pay off my car loan, but by last name has changed. I want to make sure to get the title under the new name. I’ve been told “why don’t you pay it off and then change the name on the title after?” I had to repeat myself. After that I’ve been told “ok come over”.
While the representative was changing my name I repeated twice. “Please make sure title arrives under new name”.
Title arrived. Under my maiden name. When I called the bank back I was told that they have nothing to do with it and I needed to change it with the state. I guess there is a form that needs to be filled out…
Well nobody told me that. Reply was “she assumed you’d know”. Clearly I didn’t since I’ve asked TWICE.
Just do your job people, please! And if you mess up have a courage and respect to at least apologize instead of throwing snarky comments when the customer calling upset and it’s your mistake. Just unbelievable. Now I have to pay for the title correction. Just wonderful.
JM
John Mcmullen
Feb 14, 2024
5.0
Andrea was so professional and caring when helping us with a delicate situation.
What are the regular operating hours for Northwest Bank at 437 Cochran Rd?
Northwest Bank is open Monday through Thursday from 9:00 AM to 4:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. The bank is closed on Sundays.
When is the drive-through service available at Northwest Bank?
The drive-through hours are Monday through Thursday from 9:00 AM to 4:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
What banking and financial services does Northwest Bank offer at this location?
This Northwest Bank location offers Personal Banking, Small Business services, Financial Planning, and Borrowing options.
Where is Northwest Bank located in Pittsburgh?
Northwest Bank is located at 437 Cochran Rd, Pittsburgh, PA 15228, in the Mt. Lebanon area.
How can I contact Northwest Bank at 437 Cochran Rd?
You can reach Northwest Bank by phone at +1 412-343-1771.
Does Northwest Bank have a website where I can learn more about this branch?
Yes, you can learn more about this branch at https://locations.northwest.bank/pa/pittsburgh/437-cochran-rd.
Are there nearby recreational facilities close to Northwest Bank?
Yes, the Mt. Lebanon Recreation Center, a sports and recreation venue, park, and public association, is located nearby for customers interested in recreation before or after banking.
What nearby places could I visit for dining or a coffee break near Northwest Bank?
Mel's Petit Café, a coffee shop and pancake house, is nearby for a nice café experience close to the bank.
Are there other professional or business services near the Northwest Bank branch?
Yes, nearby professional services include Studio Se7en for event photography and The Solid Brand Sessions, a marketing agency, which could be useful for local business customers.
Can I find other financial-related services near Northwest Bank?
Yes, nearby financial-related services include another Northwest Bank location and a LibertyX Bitcoin ATM providing currency exchange and ATM services.