KeyBank

Reviews

• BG

  Bob Grace

  Apr 9, 2024
  1.0
  Found out someone turned in a bunch of silver coins to the bank for face value and when I tried asking if I could buy a roll or two they stated that someone at the bank is buying them. How is this not theft. They should of checked them out and informed their customer what they were silver and sent them to a coin shop to get the best value. Don't use key bank they are a bunch of crooks.
• SH

  Sean Hauck

  Jun 21, 2023
  1.0
  Please, whatever you do, never use this branch. I went in on 5/24/23 to close three accounts. These accounts were old and never used, one went into over draft I paid off all three account balances, (one checking, one line of credit). The teller never closed the account the same day for the checking account, and it apparently went into overdraft again. They lost the check in the system for the line of credit. Two weeks go past and I am still getting phone calls from them stating I owe money. I stopped into the branch again, and the same teller was clueless and could not give me a valid answer as to why she did not close the check account the same day, or where the check was for $9xx.xx. Finally on 6/9/23 I have to call and speak to the branch manager, who was also not helpful on getting this resolved. Finally after 2 1/2 weeks, the line of credit was closed after they found the check. I should not have to do the leg work for their inability to do their jobs, yet alone the 60 point credit score I hit because these people were less than professional. I do business banking with First Commonwealth and ALOT of money comes and goes, and when I need something done, its done same day. Save you time and energy and don't use Keybank.
• BK

  B Kennelly

  Feb 24, 2021
  1.0
  2nd update: 11/9/21 STILL ATM DOWN despite the reply back! Thanks for nothing.. I'm being charged $7 fee coz the machine is broken and unusable. Have to drive to South Park to make a deposit. Worst bank. Update: Even after putting in new nicer software, it's soooo annoying when I can't make a deposit at the ATM as the function is turned off!! I checked back hours later and still the same. I shouldn't be penalized a monthly fee in my checking which requires a $500 monthly deposit if I have to drive all over town to another keybank. Even their machines sometimes won't take cash which this very machine dispensed... More often than not this ATM is out of service or broken, and when it is it's taken days to be reset. The drive thru is very tight and sloped so you have to lean out and be careful you don't hit curb or next door drive thru.
• TS

  Titus Swan

  Jul 27, 2018
  2.0
  I Honestly Don't Know What Happened Here. I Was With FNG Before Key Bank Took Over. I Used This Branch Often Under The FNG Name, And Never had Any Problems. As Soon As Key Bank Took Over, The Level Of Professionalism, And Service Took A Huge Dive. I Always Felt Like I Was Bothering The Staff There By Just Making Simple Transactions. The Poor Service, And Bad Attitude Lead To Me Closing My Account.

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