First National Bank

Reviews

• ZZ

  Zaxynn

  Feb 18, 2025
  2.0
  The Squirrel Hill branch is a revolving door for "management". The management is not well trained. A bank started and headquartered in PA yet they outsource to other states for things like their credit card and then the catch 22 starts when you inquire about payment. I recently got a FNB credit card, the very first month they sent a report to the credit agency saying I had a balance BEFORE I even received my first statement. I intentionally look to make sure I never have a balance carried over from month to month. They will without a doubt take 10 days to process anything. 10 days to mail or claim they received mail if you send it regular first class. This while the rest of the country receives in 3-5 days.
• AC

  Andrew Clayton

  Dec 9, 2021
  1.0
  If there was a Zero star option I would use it. I called this bank to inquire about cashing a money order that was given to me through a friend at the downtown first national location. I was told I could only cash it if I made an account. Inconvenient but still worth a shot. So I drive all the way down there and hand the money order to the accountant... She stairs at this paper for about 5 minutes then calls over two other staff members. At this point half the working staff is huddled around this paper. Giving each other disapproving glances to each other then to me. Wondering what the issue may be I explained how I called minutes earlier and what I was told. The accountant disregards my explination and points out that I haven't filled my name onto the slip yet. No big deal, I thought.. boy was I wrong. This lady starts GRILLING me (no exaggeration) on how I came to have this money order, why it wasn't made out to my name, what branch it was issued, the full name of sender.. and here's the kicker. WHAT IT WAS GIVEN TO ME FOR. Completely taken aback I explained it was a gift. That the person who gave it to me wasn't sure how my last name was spelled so he left it blank for me to fill in. By now I am completely embarrassed. The entire staff is stairing at me and finally am called back to the office to start opening the account. After I sit down the woman asks me each question again.. threeor four times over. Then calls the branch manager and makes me answer the same questions to him. Again I explained it was a gift. Now they're asking me.. WHAT THE GIFT WAS FOR. Never. Ever. In my 30 years on this earth have I ever been so angry or embarrassed by a customer service representative. That is in no way, shape, or form, anyone else's businesses. After being forced to explain all that extra information.. including being asked not ''where'" I work but ''IF" I have a job. She stamps them, then walks me ofer to the atm. Where I am told I have to deposit them in my account and wait till they clear.... Which I literally would have just done at my current bank the whole time.. had they not told me over the phone they could cash them as long as I made an account. NEVER. AGAIN. WILL. I. SET. FOOT. IN. THAT. BUILDING. AND NEITHER SHOULD YOU.
• CM

  C M

  Nov 14, 2017
  5.0
  I would recommend this bank to all Shadyside residents. The staff is very friendly. Teller Jacob is always very helpful and a great guy.
• DK

  Day K

  Jan 18, 2017
  5.0
  Very nice Branch... And the tellers are great.
• MS

  Mark Silvis

  Jul 10, 2016
  3.0
  Small location, and can sometimes take a while

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