First National Bank

2.6
10 reviews

About

BankFirst National Bank
First National Bank (FNB) New Castle provides a full range of consumer banking, commercial banking and wealth management services, plus industry-leading online and mobile banking solutions. Apply for an account online or visit our New Castle location today.

Location

First National Bank
32 N Mill St., New Castle, PA
16101, United States

Hours

Reviews

2.6
10 reviews
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  • ZR
    Zayne Rowland
    Jan 31, 2024
    1.0
    Staff suddenly has forgotten who I am after showing up to cash my check every Wednesday for over a year and now feels the need to question my identity every week even though it is THE SAME TELLER EVERY TIME. I also have had increasing wait times at the drive-thru in the past month, up to 15 minutes. This has never been a problem here in all the years I've used FNB. All together, the entire bank has gotten worse in terms of security, efficiency, and customer service, locally and remotely. I've been considering closing my account for months after a security breach and I believe it is finally time. Good riddance to this God awful chain of banks that probably thinks expansion is helping them when they need to focus on their technology and customer service being good FIRST. I have now learned that the name of the employee that has been my main issue is Tonia (sp?) and I'm not the only one. I genuinely hope her employment here ends soon.
  • HP
    Hector Paniagua
    Mar 4, 2020
    1.0
    Hate this bank! They never work with the customers and still operate like the 1930’s. Take your business to Citizens or PNC.
  • GW
    G W
    Jul 23, 2019
    1.0
    Every time I go into this bank it's nothing but rude employees and bad experiences. One time I walked up to the teller and she told me she couldn't help me cause she was working the drive thru, then a lady walked in she knew and she is available all of a sudden, meanwhile I'm still waiting. Another time I had the corner of a $100 bill ripped off, yet both pieces had matching serial numbers. I was told rudely we can't accept that. So I went to PNC and they had no problem. This place is garbage. I absolutely hate going in there. Not to mention they had a flood like 6 months ago and it stinks, and they still haven't fixed it. You would think a bank could afford to fix some drywall, dang!

Frequently Asked Questions About First National Bank

What services does First National Bank in New Castle offer?

First National Bank provides commercial banking, consumer banking, wealth management services, and industry-leading online and mobile banking solutions.

What are the regular business hours for First National Bank in New Castle?

The bank is open Monday through Thursday from 9:00 AM to 4:00 PM, and on Friday from 9:00 AM to 5:00 PM. It is closed on Saturdays and Sundays.