Northwest Bank

1.1
7 reviews
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Business Details

118 Main Street, Luzerne, PA
18709, United States
(570) 288-4511
https://locations.northwest.bank/pa/luzerne/118-main-street
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About

BankATMLoan AgencyInvestment BankCommercial Mortgage LenderFinance Company
For 120 years, people have come to Northwest with dreams and ambitions. Sometimes, the solutions aren't so obvious or easy. Sometimes, we have to work a little harder to find the best answer and achieve success. At Northwest, we're passionate about helping people. Connecting them with the right products and services to reach their financial goals, whether they come to us to bank, borrow, invest, insure or plan. With locations in Pennsylvania, Ohio & New York, we take pride in our work and care about others. Because when they succeed, we succeed.

Location

Northwest Bank
118 Main Street, Luzerne, PA
18709, United States

Hours

Reviews

1.1
7 reviews
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6
  • GN
    Good News
    Oct 27, 2025
    1.0
    WOW! Northwest bank is a dumpster fire. Commercial business stay far away! Deanna the manager of their business banking department just disclosed to me that the bank is over leveraged in investment real estate. THEY NO LONGER REFI, INVESTMENT LEND OR LOAN DO SMALL BUSINESSES FINANCING. They will pigeon hole your business. They are changing all their loans for anyone that wants to take out money on their business or real estate. This bank is in big trouble. Deanna is one of the rudest and most disrespectful people I have every dealt with. I would say she is literally trying to give Northwest a bad reputation. She does not train her staff to tell anyone about their policies or what business they can or cant do. This bank is a disaster.
  • TT
    Thomas
    Sep 29, 2025
    1.0
    Super Slow Service
  • WW
    wvw64
    Sep 18, 2025
    1.0
    Luzerne Bank was the best. These guys are Budget Wells Fargo. Run!!! Got charged or glitched $0.16 in fees on a loan payoff 44 days after they processed the payment. No notification. I don’t think Luzerne ever cared to bother a customer over .16 cents but i don’t know. Northwest takes over and reported that to Experian, cost me 100 points on my credit score. Again, run, they will just tell you they are too small to help if you ever really need them.
  • CC
    Christine Cotton
    Aug 18, 2025
    1.0
    You have screwed up my brother and sisters account so badly since they switched over from Luzerne Bank that it's not even funny. If you gave me $5,000 to open an account with your bank I wouldn't. You obviously sent them new credit cards that they can't be used online to purchase anything because they're only debit cards. I don't live in Pennsylvania and I have advised them to please close their accounts and find a reputable bank and reputable credit card companies.
  • SF
    Sheri Franks
    Aug 11, 2025
    1.0
    Went for a preaproval was told it would take a few days and would receive an email and phone call but did not receive any. When I called i left a message to be called back they took another few days to get back to me. Finally when they called back they said to call back to see If i might be able to help with getting a preapproval. Thats is what they were supposed be doing since I went in there. I was told luzerne bank would be good, obviously now being renamed it not as good.
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Frequently Asked Questions About Northwest Bank

What are the regular banking hours at Northwest Bank in Luzerne?

Northwest Bank in Luzerne is open Monday and Tuesday from 8:30 AM to 4:00 PM, Wednesday from 8:30 AM to 1:00 PM, Thursday and Friday from 8:30 AM to 5:00 PM, and is closed on Saturday and Sunday.

Does Northwest Bank in Luzerne offer drive-through banking and what are its hours?

Yes, the drive-through at Northwest Bank in Luzerne operates Monday and Tuesday from 8:30 AM to 4:00 PM, Wednesday from 8:30 AM to 1:00 PM, and Thursday and Friday from 8:30 AM to 5:00 PM. It is closed on weekends.