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For 120 years, people have come to Northwest with dreams and ambitions. Sometimes, the solutions aren't so obvious or easy. Sometimes, we have to work a little harder to find the best answer and achieve success. At Northwest, we're passionate about helping people. Connecting them with the right products and services to reach their financial goals, whether they come to us to bank, borrow, invest or plan. With locations in Pennsylvania, Ohio, New York and Indiana, we take pride in our work and care about others. Because when they succeed, we succeed.
I need(ed) st stop a loan payment for the wrong amount coming out of my northwest account, they told me that I can stop a payment or do a no sufficient funds(nsf) I got two different versions of the same story with the two separate people I talked two. They won't stop the non authorized withdrawal and they lie saying that they cant.
Rude customer service and non competent employees
JC
Junk Carbz
Oct 2, 2025
1.0
I liked jssb they never kept me on hold for 10 minutes
JG
J G
Aug 22, 2025
3.0
If your going to change locations you need to have walk up ATM at the new place. After the merge, the service is so slow, usually 3-5 people in front of me while 1 out of 2 employes do their job. Hire more people.
NR
Nyla Rousey
Feb 22, 2025
1.0
TERRIBLE customer service. With them for years and nothing they can do about an overdraft fee despite their failure to notify me in a timely manner. Didn't notify me of the overdraft until they already added the fee! I would have been able to move money and the issue would never had occurred if the overdraft notice came when the overdraft ACTUALLY hit my account. I also had overdraft protection, but aparently not for this overdraft. Doesn't make any sense. Greedy. Closed my accounts after years of business with them over that. They didn't even attempt to make it right when I came in to close accounts, so clearly they don't care about customers one way or the other.
Not to mention if I had the overdraft protection "set up correctly" (per their words), it STILL would charge you $10 to do so. Absolutely not. Insanely disappointed as I've worked with them since I was very young.
Oh also they'll charge you like 5 dollars a month for your savings account if it's under $300 at any point during the billing cycle.
GO SOMEWHERE WHERE THEY CARE ABOUT CUSTOMERS. LITERALLY ANYWHERE ELSE.
What are the regular business hours of Northwest Bank in Lock Haven?
Northwest Bank is open Monday through Thursday from 9:00 AM to 4:00 PM, friday from 9:00 AM to 6:00 PM, saturday from 9:00 AM to 12:00 PM, and is closed on Sunday.
Does Northwest Bank in Lock Haven offer drive-through banking services? If so, what are the drive-through hours?
Yes, the drive-through at Northwest Bank in Lock Haven operates Monday through Thursday from 9:00 AM to 4:00 PM, Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and is closed on Sunday.
What types of services does Northwest Bank provide at the Lock Haven location?
Northwest Bank provides services including Personal Banking, Small Business support, Financial Planning, and Borrowing at the Lock Haven branch.
Where is Northwest Bank located in Lock Haven?
The Lock Haven Northwest Bank branch is located at 4 West Main Street, Lock Haven, PA 17745.
Is there an online resource where I can learn more about Northwest Bank in Lock Haven?
Yes, more information can be found on their website at https://locations.northwest.bank/pa/lock-haven/4-west-main-street.
How can I contact Northwest Bank in Lock Haven by phone?
You can reach Northwest Bank in Lock Haven at +1 570-893-8290.
What are some nearby banks or financial services near Northwest Bank in Lock Haven?
Nearby financial services include Jersey Shore State Bank and another Northwest Bank location. These can be convenient alternatives or options when visiting the area.
Are there dining options near Northwest Bank where I could grab a quick meal or snack?
Yes, nearby you will find fast food and dining options such as Alanna's, Subway, and That's the Scoop Video Music & Ice Cream, perfect for a quick bite before or after your bank visit.
Is there public transportation near Northwest Bank in Lock Haven to help get to and from the branch?
Yes, the Greyhound Bus Stop - That's The Scoop-Taxi is nearby, providing bus services that can assist customers in reaching Northwest Bank conveniently.
What other community or professional services are located near Northwest Bank in Lock Haven?
Nearby community and professional services include Boxes Of Hope (charity and printing), Jackson Productions LLC for event photography, and Wise Chiropractic & Rehabilitation Center for medical services.