Northwest Bank

3.5
15 reviews

About

BankATMLoan AgencyInvestment BankMortgage LenderFinance Company
For 120 years, people have come to Northwest with dreams and ambitions. Sometimes, the solutions aren't so obvious or easy. Sometimes, we have to work a little harder to find the best answer and achieve success. At Northwest, we're passionate about helping people. Connecting them with the right products and services to reach their financial goals, whether they come to us to bank, borrow, invest or plan. With locations in Pennsylvania, Ohio, New York and Indiana, we take pride in our work and care about others. Because when they succeed, we succeed.

Location

Northwest Bank
547 S 10th St, Lebanon, PA
17042, United States

Hours

Reviews

3.5
15 reviews
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5
  • RT
    ray todd
    Aug 29, 2025
    1.0
    It used to be a good bank. We obtained 2 loans there, the first around 2009, and then a second around 2020. Everything was smooth, we have excellent credit ratings. They had good people then. Employees changed. Manager became teller. New manager was both lazy & not knowledgeable. No longer there, likely got promoted. 2nd new manager is also not knowledgeable but a bit more professional, but makes basic mistakes, we have to go back again & again. Then the credit cards. You call a 800 number in Northern Pa., there home base. OMG, the mistakes they make over and over, wrong cards, multiple cards, cards do not work, over and over. They will be out of business soon. We always stop by to say hello to the former manager who is a teller now. He was GREAT! Their Myerstown branch is worse, their Mt. Joy branch takes messages but never calls back.
  • CM
    CM Muckle
    Aug 22, 2022
    5.0
    Always helpful without showing any bias or judgement. Call you by name yet respectful of boundaries. Like perfect
  • ST
    Sherry Taylor-Reynolds
    Nov 20, 2020
    5.0
    Excellent, professional and friendly. Online banking is exceptional.
  • JM
    James Morrissey
    Jan 24, 2020
    5.0
    Great service
  • TS
    Thom Shank™
    Oct 26, 2017
    1.0
    Many in the legal community say they have a reputation for not understanding things like a Power of Attorney. They denied the existence of a 5-figure Certificate of Deposit that we worked hard and saved hard to create... resisted our Power of Attorney, and then consequently charged us penalties for not closing the CD timely. Some of the simplest of procedures take forever. It's no wonder they're closing branches. Witnesses upon request.

Frequently Asked Questions About Northwest Bank

What are the regular banking hours at Northwest Bank in Lebanon, PA?

Northwest Bank is open Monday through Thursday from 9:00 AM to 4:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. The bank is closed on Sundays.

Does Northwest Bank in Lebanon offer drive-through banking services?

Yes, drive-through banking is available Monday through Thursday from 9:00 AM to 4:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.