Wells Fargo Bank

3.4
22 reviews
Wells Fargo employee helping two people

About

BankATMBusiness Banking ServiceOnline BankingSavings Bank
Deposit products offered by Wells Fargo Bank, N. A. Member FDIC. We’re here to help you move forward—whether you're managing everyday finances or planning for what’s next. Explore a full suite of banking solutions, from personal and business checking accounts, to credit cards and savings tools. Stop by or book an appointment when you’re ready.

Details

  • Drive-throughNot available

Location

Wells Fargo Bank
1966 Fruitville Pike, Lancaster, PA
17601, United States

Hours

Reviews

3.4
22 reviews
5 stars
13
4 stars
0
3 stars
0
2 stars
0
1 star
9
  • BC
    Bruce Cox
    Aug 18, 2023
    1.0
    HORRIBLE EXPERIENCE WITH BRANCH MANAGER KELLY! i went in for what i felt was a simple straight forward customer assistance question. I needed a banker to either call or receive a call from another domestic bank confirming the wire information is correct before they send the funds. At first she seemed confused by the question. Then proceeded to let me know a banker will need to help me "in a few minutes". I wait 20 minutes while watching the banker with what ended up being tied up with a Wells Fargo corporate team mate doing what sounded like a training experience. I let Kelly know how absolutely horrible i felt this customer experience was. She said "that is her only banker". Heaven forbid Kelly took 5 minutes to help a Wells fargo customer receive a VERY LARGE Domestic wire transfer. Or even better simply interrupt the minor training and explain we have a customer here to assist. Then go back to your training. The other bank was looking out for their client... why didnt mine? I had to drive to another branch and get help there. This took 1.5 hours out of my day for something that should've been extremely quick and simple as the other manager displayed once he made the call. Its obvious i need to consider another bank "THATS LISTENING". I've only banked with WELLS FARGO and their predecessors for over 25 years.
  • PQ
    Pamella Quinones
    Nov 12, 2022
    1.0
    I keep getting notifications in the mail regarding fraud issues, that now twice in a few months time my account was in jeopardy.Came into this branch hoping to get answers from a teller or the branch manager. Of course waisted extremely too much of my time only to be told to call onto customer service
  • SB
    Sindy Boykin
    Jun 29, 2021
    1.0
    I went into the bank today. There was one young lady customer. She had issues. That was fine. But no one that worked there ever said I'll be right with you sorry for the wait. The customer actually did. Yes I'm a black woman. As soon as a white couple walked in someone said oh we'll be right with you. I thought all of our money was green. You should teach better customer service. Be respectful of all customers.
  • AI
    Ariel Torres III
    Jul 22, 2019
    5.0
    Extremely Helpful Staff. Heather Miller, the Branch Manager, was extremely helpful during our transaction and she made the whole process absolutely seamless.

Frequently Asked Questions About Wells Fargo Bank

What are the operating hours of Wells Fargo Bank at 1966 Fruitville Pike, Lancaster, PA?

Wells Fargo Bank is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.

How can I book an appointment at this Wells Fargo Bank branch?

You can schedule an appointment online at https://appointments.wellsfargo.com/maa/appointment/?storeid=AC28951.