Northwest Bank

3.1
19 reviews

About

BankATMLoan AgencyInvestment BankMortgage LenderFinance Company
For 120 years, people have come to Northwest with dreams and ambitions. Sometimes, the solutions aren't so obvious or easy. Sometimes, we have to work a little harder to find the best answer and achieve success. At Northwest, we're passionate about helping people. Connecting them with the right products and services to reach their financial goals, whether they come to us to bank, borrow, invest or plan. With locations in Pennsylvania, Ohio, New York and Indiana, we take pride in our work and care about others. Because when they succeed, we succeed.

Location

Northwest Bank
1195 Manheim Pike, Lancaster, PA
17601, United States

Hours

Reviews

3.1
19 reviews
5 stars
7
4 stars
3
3 stars
1
2 stars
0
1 star
8
  • YA
    yellmamn aung
    Oct 30, 2025
    1.0
    I really don’t like the ATM service here. Every time I come to make a deposit, the machine never works properly. It’s really disappointing and inconvenient.
  • OL
    Oscar López
    Jun 20, 2025
    1.0
    The staff is very friendly, I feel that they need to improve a lot, because here I tell my situation I go to that bank, the first thing was that being physically in the bank tube to use my phone to make an account, then in the process to confirm my number they send me a code of 5 digits and a special one of 6 to confirm, well given this case and see that it did not work you can decide to forward the code again and I never get to try on different occasions, to the point that I decided to fill it out. The digital that was missing with a zero and surprise comes a letter from them where they notify me that Transunion does not have enough information from me and that they reject me with a savings amount, I have a house, credit cards, car which I pay the total account in 3 months and this bank generates a letter from nothing with my credit in good condition, refusing not to deposit my money, I am not requesting credits or loans, I am talking about my own money, well in the end I left without a coherent explanation and er I wasted my time, that's why they deserve 1 star, because there's no way to give 0
  • AM
    Aidan Miller
    Apr 9, 2024
    5.0
    My wife and I went in with a unique situation and the Assistant Manager Natasha went above and beyond to not only understand the situation, but also helped us get everything sorted. Thank you again!
  • HW
    H W
    Dec 27, 2021
    5.0
    The tellers who have helped me are always pleasant and efficient. Happy client here.
  • RR
    Rachel
    Sep 13, 2019
    1.0
    The people here are very nice my problem is the online banking is terrible. My bank was sold to northwest and it as been nothing but trouble since then. On multiple occasions I've paid bills and it was in the Q that I paid them but then they go unpaid. This past time none of my Bill's were paid. So far I have 34$ in late fees. I called the bank she had the nerve to ask me if I took a screenshot of when I paid my bills. I ask her if that was a thing do people really take a picture when the pay their bills. I just assumed that the bank's going to hold their end of the deal. But I guess not. So I'm moving on to another bank

Frequently Asked Questions About Northwest Bank

What are the regular business hours for Northwest Bank on Manheim Pike in Lancaster?

Northwest Bank on Manheim Pike is open Monday through Thursday from 9:00 AM to 4:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.

Does Northwest Bank offer drive-through banking services, and if so, what are the hours?

Yes, Northwest Bank offers drive-through banking from 9:00 AM to 4:00 PM Monday through Thursday, extended until 6:00 PM on Friday, and from 9:00 AM to 12:00 PM on Saturday. It is closed on Sundays.